Ratings based on 39 Verified Reviews
4.0 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Egypt
Location is good. but hotel is not as expected
Posted 10 Apr 2015
Pros: Location
Cons: English speakers. cleaner bathrooms and more western breakfast food.
Location: Walk around in the parks are amazing
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
by Christina
Posted 31 Dec 2014 on Hotels
by A verified traveler
Posted 21 Sep 2014 on Hotels
by Ali Rizvi from Boston, MA
Posted 28 Apr 2014 on Hotels
IT is a nice hotel with excellent rooms.
by MZUS
Disaster - don't go there
Posted 27 Feb 2014 on OrbitzI arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water !
No hot water !!!!!!!!
Restaurant served terrible food
Don't go there, sleep in a car if you have to, it would be much better
by G. Henegar from Wisconsin
Beautiful Hangzhou
Posted 17 Jul 2013 on HotelsVery comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
by LD from Shanghai, China
Very disappointing
Posted 9 May 2013 on HotelsThe location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
by A verified traveler
Posted 29 Jul 2012 on Hotels
by A verified traveler
Not recommanded
Posted 27 Jul 2012There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
Recommended
for Everyoneby Jeff from Minneapolis, MN
West Lake Hillview Hotel stay - second time
Posted 4 Jun 2012
Pros: beautiful surrounding area and fairly quiet
Cons: sometimes difficult to obtain a taxi
Location: Very green, many hills.
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
