West Lake Hillview International Hotel Reviews, Deals & Photos 2024

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Luxury Hangzhou hotel in Xihu with 2 restaurants

Choose dates to view prices

Dates

November 2024

December 2024

Minibar, blackout drapes, cribs/infant beds, free wired internet

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool

Hot Tub

Bar

Parking included

Room service

Laundry

Room options

All rooms

1 bed

2 beds

Showing 19 of 19 rooms

Royal Suite

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

Sleeps 3
1 King Bed

Deluxe Room, Hill View

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

58 sq m
Hill view
Sleeps 3
1 King Bed OR 2 Twin Beds

Suite Duplex

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

Sleeps 3
1 King Bed

Standard Room

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

42 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

180 Mountain Garden Room

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

Mountain view
Sleeps 3
1 King Bed

Garden view room

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

40 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Romantic Star Obervation Room

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

Sleeps 3
1 King Bed

Standard Room, Hill View

Highlights

Air conditioning

LCD TV

Blackout drapes/curtains

Cribs/infant beds

Private bathroom

Free bottled water

Minibar

Digital channels

30 sq m
Hill view
Sleeps 3
2 Twin Beds

Executive 2-bed Room

Sleeps 2
2 Twin Beds

Standard Room With Mountain View

Sleeps 2
2 Twin Beds

Romantic Starry Sky Double Bed Room

Sleeps 2
1 Queen Futon

Yuhuang Suite

Sleeps 2
1 King Bed

Guestroom (2 beds)

Sleeps 2
2 Twin Beds

180°Garden-view King Room

Sleeps 2
1 Queen Bed

Guestroom (Double bed)

Sleeps 2
1 Queen Bed

King Room With Mountain View

Sleeps 2
1 Queen Bed

Romantic Round-bed Room

Sleeps 2
1 Queen Bed

Executive Queen Room

Sleeps 2
1 Queen Bed

Elegant Single Room

Sleeps 1
1 Twin Bed

Similar properties

Parking included

Free WiFi

Restaurant

Air conditioning

P7,140 total

includes taxes & fees

Dec 1 - Dec 2

About the neighborhood

37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001

What's nearby

West Lake - 2 min drive
Qinghefang Old Street - 4 min drive
Wushan Night Market - 5 min drive
Broken Bridge - 6 min drive
Lingyin Temple - 7 min drive

Getting around

Wushan Square Station - 3 min drive
Hangzhou Station - 13 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive

Restaurants

‪花中城藕香居大酒店 - ‬1 min drive
‪水手酒吧 - ‬1 min drive
‪旅行者乡村风情酒吧 - ‬14 min walk
‪小木屋酒吧 - ‬4 min drive
‪玛歌Margaux - ‬12 min walk

About this property

West Lake Hillview International Hotel

Luxury boutique hotel near West Lake

A free breakfast buffet, a rooftop terrace, and shopping on site are just a few of the amenities provided at West Lake Hillview International Hotel. For some rest and relaxation, visit the sauna or spa tub, and indulge in a massage. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. Stay connected with free in-room wired internet, and guests can find other amenities such as a coffee shop/cafe and a garden.

You'll also enjoy the following perks during your stay:

Swimming pool
Free self parking
Breakfast (surcharge), free train station pick-up, and ATM/banking services
A front-desk safe, free newspapers, and 1 meeting room

Room features

All 189 rooms include comforts such as air conditioning, in addition to thoughtful touches like free internet and minibars.

Extra conveniences in all rooms include:

Bathrooms with free toiletries
LCD TVs with digital channels
Children's slippers and phones

Property amenities

Internet

Available in all rooms: Free wired internet

Parking and transportation

Free train station pick-up shuttle
Train station shuttle at scheduled times
Free self parking on site

Food and drink

Breakfast available for a fee: CNY 50 per person
2 restaurants
A bar/lounge
A coffee shop/cafe

Restaurants on site

Chinese Restaurant
Western Restaurant

Things to do

Arcade/game room
Gym
Pool
Sauna
Shopping
Spa tub
Table tennis

Family friendly

Arcade/game room
Children's toys
Crib
Laundry facilities

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business center
Conference center
Meeting room

Outdoors

Garden
Picnic area
Rooftop terrace

Spa

Massage
Spa treatment rooms

Accessibility

Elevator

5 floors
Built in 2007
Designated smoking areas

Room amenities

Bedroom

Blackout drapes
Crib

Bathroom

Children's slippers
Free toiletries
Private bathroom
Soap

Entertainment

LCD TV with digital channels

Food and drink

Free bottled water
Limited room service
Minibar

Air conditioning
Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Cribs are available on request at the property

Property payment types

Important information

Optional extras

Breakfast fee: approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Mobile payment options include: Alipay and WeChat Pay

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hillview International

Hillview International Hotel

West Lake Hillview International

West Lake Hillview International Hotel

West Lake Hillview International Hotel Hangzhou

West Lake Hillview International Hangzhou

West Hillview International

West Hillview Hotel Hangzhou

West Lake Hillview International Hotel Hotel

West Lake Hillview International Hotel Hangzhou

West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

Does West Lake Hillview International Hotel have a pool?

Yes, this property has a pool.

Is West Lake Hillview International Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at West Lake Hillview International Hotel?

Self parking is free at this property.

What time is check-in at West Lake Hillview International Hotel?

Check-in begins at 2 PM.

What time is check-out at West Lake Hillview International Hotel?

Check-out is at 12:30 PM.

Where is West Lake Hillview International Hotel located?

This family-friendly Hangzhou hotel is located in the entertainment district, within 1 mi (2 km) of Manlong Guiyu Park, Hangzhou Zoo, and Liulang Wenying Park. West Lake is 1.4 mi (2.2 km) away.

West Lake Hillview International Hotel Reviews

7.4

Good

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

6/10 Okay

Ayman, Egypt

Apr 10, 2015

Disliked: Cleanliness, staff & service

Location is good. but hotel is not as expected

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.

10/10 Excellent

Christina

Dec 31, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Sep 21, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali Rizvi, Boston, MA

Apr 28, 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

IT is a nice hotel with excellent rooms.

2/10 Terrible

MZUS

Feb 27, 2014

Disliked: Staff & service

Disaster - don't go there

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better

8/10 Good

G. Henegar, Wisconsin

Jul 17, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hangzhou

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.

2/10 Terrible

LD, Shanghai, China

May 9, 2013

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.

10/10 Excellent

Verified traveler

Jul 29, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Jul 27, 2012

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommanded

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.

10/10 Excellent

Jeff, Minneapolis, MN

Jun 4, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview Hotel stay - second time

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.

10/10 Excellent

Stephen Mesker

May 23, 2012

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.

10/10 Excellent

ALSALMAN

Feb 4, 2012

Liked: Cleanliness, staff & service, room comfort

MORE THAN EXPECTED

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .

4/10 Poor

SOCO..., FRANCE

Oct 19, 2011

Restaurant Service

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!

4/10 Poor

Verified traveler

Oct 18, 2011

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.

8/10 Good

Verified traveler

Sep 4, 2011

Liked: Cleanliness, property conditions & facilities, room comfort

West Lake Hillview - beautiful decor

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.

6/10 Okay

MANSOUR, DUBAI

Jul 16, 2011

Liked: Cleanliness, staff & service, room comfort

my opinion frankly

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

10/10 Excellent

Joy, Toronto

Jun 26, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service, good rooms, great location

In short excellent. Stayed for 3 nights. Good location, got my train tickets booked right at the hotel, when I needed a taxi to go anywhere, it was arranged for me by reception at short notice. Enjoyed it here!

10/10 Excellent

Jeff, Minneapolis, MN

Jun 20, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprisingly low priced

This hotel is located within comfortable walking distance of XiHu (West Lake). I could jog to the Leifeng Pagoda in about 12 minutes and the National Silk Museum is a two minute walk and the approach to Jade Emperor Hill is about a five minute walk. The room was spacious and well equipped. The area around the hotel is hilly with deep, green scenery. The air conditioning seemed OK though it probably did not do much to remove the humidity in the room. Also, although the hotel's book talks about their fitness area it seemed that they only had a massage area. Overall I enjoyed this hotel and remain suprised at how low cost it is given the location and the room.

6/10 Okay

TM, Shanghai

Apr 27, 2011

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview - inconvenient location

Although the facilties were very nice, and the staff accommodating, it was impossible to get a taxi to take us to the hotel (unless you were willing to pay 100 yuan, when taxis should be using the meter for no more than 20 yuan). During the day, the road outside the hotel became one way down the hillside, and it was then extremely difficult to get a taxi from the hotel. We did a lot of walking...

8/10 Good

Busy Travellers

Nov 4, 2010

Liked: Cleanliness, room comfort

Need to know language

Hotel staff took 20 minutes to find and confirm the booking, They did not had no knowledge of the reservation, Do not speak English, Besides showing them the reservation confirmation there was nothing we could do, Checking was very frustrating/After that it was beauiful.

10/10 Excellent

Philip

Sep 7, 2010

Liked: Cleanliness

Well appointed rooms and very

Well appointed rooms and very clean. Service on reception could be improved as they had no record of my reservation. dissapointed that Spa facility is for men only. Reasonably priced, quiet location and would consider returning.

10/10 Excellent

Anonymous

Aug 14, 2010

Liked: Cleanliness, staff & service

Nice and spacious room with comfortable

Nice and spacious room with comfortable bed. The hotel is a bit far from the Lake, Hangzhou's main attraction but the concierge is very helpful and able to get us taxi. If you know how to take bus K12, you need only a 10-min walk back to the hotel. Bus fare is only RMB2.0.

8/10 Good

Rinus

Jul 30, 2010

Liked: Cleanliness, staff & service

"International"is a bit much.

"International"is a bit much. This hotel focus mainly on chinese guests which you notice because their spoken english is so so. This did not caused me any ploblems!

4/10 Poor

Anonymous

Jun 28, 2010

Liked: Cleanliness

Disliked: Staff & service, room comfort

THE GOOD, THE BAD, AND THE UGLY

THE BAD: We booked the room understanding that we were getting twin beds. We were told there were no twin beds available and we would have to accept one king bed. After several discussions and no way of finding an alternate hotel my 32 year old daughter and I agreed to share a bed. Then we were told that the credit card that [...] accepted to book the room was not accepted and had to be deleted and another used. Asked for toilet paper since there was only a small amount in room. Didn't receive any until the next morning when I physically brought a maid in to show that we were using their kleenex.THE GOOD: Came back to the room after touring to find a bowl of apples and bananas. Lots of amenities. Good mattress. Friendly concierge. THE UGLY: My experience with this booking.

8/10 Good

T.M, 中国

Dec 11, 2013

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

クラシックナ部屋

今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。

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West Lake Hillview International Hotel

Choose dates to view prices

Photo gallery for West Lake Hillview International Hotel

Reviews

Good

Popular amenities

Room options

View all photos for Royal Suite

Royal Suite

Highlights

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View

Highlights

View all photos for Suite Duplex

Suite Duplex

Highlights

View all photos for Standard Room

Standard Room

Highlights

View all photos for 180 Mountain Garden Room

180 Mountain Garden Room

Highlights

Garden view room

Highlights

Romantic Star Obervation Room

Highlights

View all photos for Standard Room, Hill View

Standard Room, Hill View

Highlights

View all photos for Executive 2-bed Room

Executive 2-bed Room

View all photos for Standard Room With Mountain View

Standard Room With Mountain View

View all photos for Romantic Starry Sky Double Bed Room

Romantic Starry Sky Double Bed Room

View all photos for Yuhuang Suite

Yuhuang Suite

View all photos for Guestroom (2 beds)

Guestroom (2 beds)

View all photos for 180°Garden-view King Room

180°Garden-view King Room

View all photos for Guestroom (Double bed)

Guestroom (Double bed)

View all photos for King Room With Mountain View

King Room With Mountain View

View all photos for Romantic Round-bed Room

Romantic Round-bed Room

View all photos for Executive Queen Room

Executive Queen Room

Elegant Single Room

Similar properties

Shangri-La Hangzhou

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

West Lake Hillview International Hotel

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies