Ratings based on 214 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
One of our favorite hotels in China.
Posted 2 Jun 2018 on HotelsWe loved everything about this hotel - aesthetics, comfort, location, little extras (special spring water eg.) and especially the service. Kiko at the front desk took care of our every need. She was the most welcoming, warm and professional hotel employee we ran across in China.
Recommended
for Everyoneby A verified traveler
Good price
Posted 10 May 2018 on OrbitzDon't be fooled by the appearance of the lobby. Very unappealing. However, once you get past the reception desk and get to your room, they are very comfortable and spacious. The breakfast is excellent.
by A verified traveler
Little Gem in Hangzhou
Posted 27 Apr 2018 on HotelsCute room...loved the local tea that was offered. Linens were great. Bathroom was nice and spacious with bath salts. The only thing that was disappointing was stains on the carpet.
Amazing front desk for a hotel in this price range...quite a great find in China. They spoke great English, helped us with bus schedules, gave us late check out....We would stay again and recommend it to friends!
Recommended
for Couplesby A verified traveler from shanghai
Great and quite place to stay
Posted 11 Dec 2017though I almost went into Tea Boutique restaurant, I would say the location is very good. Room is clean and quite, with great facilities and welcome fruits. And they have Hupao fountain water available! very local and unique.
Room is spacious, and so is the bathroom. A showering room and bath tub together. Worth the money
Comment from Hotel Management
24 Jan 2018 by Neal, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!
by Anton
Satisfied Customer
Posted 13 Sep 2017 on HotelsVery good location...not far from Xihu. The Hotel is minimalistic in its decor....beautiful/wood fittings.....large rooms...comfortable beds. The restaurant is basic Chinese, with basic Western food/juices/fruits/cereal/toast for breakfast. Very good value for money.
by A verified traveler
Disappointed. Do not recommend. Not 4star, MOTEL!
Posted 12 Jul 2017
Pros: Do not like it. Do no recommend and will not book again. Stop giving this hotel a high review, please compare with other nearby 4-star hotels!
Cons: Hotel exterior, front door area, lobby. Not easy to be improved.
Location: High traffic area. Not easy to call a taxi. Bus okay. Walking distance to Walmart in 15 mins.
Terrible experience, very disappoint that I paid $210 for 2 nights for a four-star hotel then it has turned out to be a no-star motel-like place. Clearly, this hotel is overrated and marketed as a 4-star hotel, in deep, it's just a motel with some upgraded benefit such as "free tea sets" in the room. This kind of hotel should be priced lower: $50/night for a great deal and should not be listed above $60/night. $55/night is a fair deal I considered but definitely not the price I paid.
This hotel has not front entrance. On the left of the front entrance, it's hotel's night bar entrance, huge and noticeable. On the right hand side of the hotel front entrance is the hotel's restaurant, the store front is so big and you can't miss it and that's how you missed the hotel front entrance coz it's so tiny small, no decoration and clear sign and it looks like a back door kitchen entrance. The restaurant is what they called "high-end" so it's pricey, eating crabs and seafood.
Hotel room is not so clean, dark and damp, air circulation no good, many mosquitos. Hotel does not have a disposable or paper cup to drink beverages or brush teeth. My 4 yr old daughter broke a ceramic cup while she was brushing her teeth. This no star hotel dared to charge me RMB90 (consider expensive in China) for one cup. The only thing made me happy was after I argued with the front desk girl asking her if RMB90 is for one cup or a pair (it's a pair in the room) then she was nice to lower it to RMB45.
Comment from Hotel Management
22 Aug 2017 by General Manager, Hotel Management
Dear guest,Thank you for your lovely comments.We will share your positive comment with the team.Your feedback had been discussed among related department.Thank again for your support and look foeward your next trip to Hangzhou!
Recommended
for Everyoneby A verified traveler
Great spot, superb room.
Posted 1 Jul 2017This place is a little gem. The rooms are tastefully turned out, with great attention to detail. The staff is great and so is the restaurant. It's a pleasant, 30-minute hike over a well-trod mountain to West Lake.
Comment from Hotel Management
11 Jul 2017 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!
Recommended
for Everyoneby A verified traveler
Posted 22 May 2017
Great water from the nearby mineral spring to make long jin tea in your very room. Spacious room and comfortable bed. 20 mins walk to West Lake.
Comment from Hotel Management
17 Jun 2017 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us.The hotel is in great location and convenient for a tour of West Lake.Walking distance to West lake walking trails. a bus stop downstairs can bring you to a lot of tourist spots.Thank again for your support and look forward your next trip to Hangzhou!
Recommended
for Everyoneby A verified traveler from NZ
Chic hotel but noisy room
Posted 2 May 2017 on WotifIf only this hotel was in a better location! It's a pretty steep hike up a hill through the park across the road to get to West Lake or a 25 minute walk along flat roads. But the worst thing about the location is it's on a main road with a very busy bus stop directly in front of the hotel. The windows are not double glazed or sound-proofed and I woke up soon after 6am every morning when the bus service started. The curtains let in a lot of light so if you're a light sleeper like me, bring ear plugs and an eye mask or make sure you ask for a room at the back of the hotel.
Apart from the traffic noise, the hotel is very nice. The interior decoration is very tasteful with lots of wood panelling and neutral colour and none of the usual Chinese style over the top touches. The bed is very comfortable and I loved the big bath tub with complementary bath salts. Some delicious free tea and a fruit selection on arrival are nice touches.
Comment from Hotel Management
17 Jun 2017 by General Manager, Hotel Management
Dear guest,Thanks for your comments and appreciate your having taken time to share your experiences with us. We advocate healthy and environmentally-friendly travel mode.,We have Kungfu tea in the room and provide the water from the local spring daily ,try every effort to let the guest feel as comfortable as home.Thank you again for your support, and we look forward to welcoming your next trip to Hangzhou
by A verified traveler
Good base for visiting Hangzhou
Posted 27 Apr 2017 on HotelsTea Boutique Hotel is a good compromise for those avoiding the sky high prices down by West Lake. It sits on the other side of the hilly park on the lake's north shore -- and its teeming crowds. The service is earnest and eager-to-please, even if few of the staff speak English. And the hotel boasts a good restaurant and decent bar that on weekends plays host to the local salsa dance club. All in all, a good base for a visit to Hangzhou.
Comment from Hotel Management
17 Jun 2017 by T Hotel, Hotel Management
Dear guest,we are very happy that you are satisfied with Tea Boutique hotel.(the restaurant has been almost 20 years hiatory in Hangzhou and it's famous for crab.)The hotel advocates healthy and environmentally-friendly travel mode.Sincerely look forward to your next coming.Wish you happy everyday!
