Ratings based on 82 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Nov 2024
5 out of 5
by A verified traveler

Posted 31 Oct 2019 on Hotels
A really beautiful hotel. Tastefully designed and spacious. It was really good value for money. My only complaint would be that there should be someone on reception that speaks English, and who takes an active interest in how you’re getting on. Otherwise the staff were lovely, just a bit distant. There was one great lady but we only saw her twice.
Comment from Hotel Management
3 Nov 2019 by Ann Zhao, Hotel Management
Dear guest, Thanks for your stay and we're much appreciated for your comments and advice! Actually, we are creating more chances to speak English at daily work. And trusting we can treat our foreign guests far away from home. Hope we have honor to accommodate your family again in the future! Best wishes
2 out of 5
by A verified traveler

Good, spacious room but no English speakers

Posted 13 Sep 2019 on Hotels
The hotel is quite new and well taken care of but it’s not suitable to non-mandarin speakers nor for business travelers. The service was generally poor and checkin took about 30min. When asking to get a shirt and pants cleaned they delayed the delivery to mid day the day after which caused me to almost miss a meeting. It’s also not a hotel for business travellers as there are no amenities like a desk in the room or a small business centre.
Comment from Hotel Management
15 Oct 2019 by Front Office Manager, Hotel Management
Dear guest, Thanks for choosing Tea Boutique Hotel as a part of your journey spot! We're much appreciated that facilities maintenance exceed your expectation. Sincerely, please accept my apologies for our poor English, late delivery and the room amenity. We realize that English is our key training lesson in the next work. And also make sure every staff follow hotel work procedure carefully. No excuse for our faults and sorry for the inconveniences caused to you. Please let us know if you have any plan to travel Hangzhou again and we’re sure the room and the room amenities can WOW you. Looking forward to accommodating you and your friends in future.
5 out of 5
by A verified traveler

Posted 3 Jul 2019 on Travelocity
Very clean, modern and great location. Next to the West Lake. Very quiet
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jul 2019
4 out of 5
by A verified traveler

Really beautiful hotel in a beautiful area.

Posted 23 Jun 2019 on Hotels
This hotel is located in the walking distance to west lake area. The overall location is great.
5 out of 5
by A verified traveler

Posted 23 Mar 2019
Location was wonderful, right next to the botanical gardens and a pleasant quite neighborhood full of restaurants.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Mar 2019
5 out of 5
by A verified traveler from Portland OR

Posted 27 Jan 2019
Outstanding value for business traveler in Hangzhou. Excellent breakfast, very quiet rooms, excellent location in Xihu.
4 out of 5
by A verified traveler

Business trip

Posted 16 Dec 2018 on Hotels
Nice hotel, though a bit expensive for this type in comparison with other similar hotels, breakfast is also additional cost. Big kudos for the staff in the reception who bring me to buy contact lenses.
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