Ratings based on 64 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good but need improvement
Posted 19 Aug 2019 on Hotelsservice should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Comment from Hotel Management
3 Dec 2019 by 客户关系经理Carlar, Hotel Management
Dear Michael,
Thank you for choosing Sheraton Qiandao Lake Resort and making Suggestions. We look forward to your choosing us again!
by A verified traveler
Nice hotel near lake
Posted 13 Jul 2019 on HotelsVery nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Comment from Hotel Management
3 Dec 2019 by 客户关系经理Carlar, Hotel Management
Dear Matus,
Thank you for taking the time to share your feedback about our hotel. We appreciate the opportunity to welcome your family. If there is anything we can do to enhance our services please let us know. We are always listening to our Guests. Thanks again for choosing Sheraton Qiandao Lake Resort.
by A verified traveler
will come back
Posted 23 Oct 2018 on HotelsVery relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Comment from Hotel Management
25 Nov 2018 by 客户关系经理Ada, Hotel Management
Honored guests: hello, thank you for choosing at greentown sheraton qiandao lake resort hotel and the hotel environment point of praise, the hotel is the only international brand hotel, thousand island lake center lake with arc facing the thousand island lake center lake, back against the thousand island lake in, in, the transportation convenience, the facilities are complete, you are welcome to come again on holiday.All staff of sheraton Qingdao lake resort greentown wish you every success in your work!Get what you want!
Recommended
for Personal Eventby A verified traveler
Posted 3 Apr 2018 on Hotels
Overall is ok, just the check in process a bit slow
Comment from Hotel Management
14 Apr 2018 by Seven, Hotel Management
Thank you for your feedback. Your comments have been noted and we have spoken to to ensure this will not happen again.
We hope to have the pleasure of welcoming you back to our hotel again in the near future. Thank you.
Recommended
for Getaway With Friendsby A verified traveler
Great place to visit
Posted 19 Mar 2018 on HotelsExcellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Comment from Hotel Management
14 Apr 2018 by Seven, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us at sheraton QiandaoLake resort.
We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the Problem has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
We look forward from you and to welcoming you back to sheraton QiandaoLake resort in the near future. Thank you!
Sincerely
by A verified traveler from Uk (living in China)
Nice Hotel but not 5 star
Posted 1 Sep 2017
Pros: Reception process was fast and efficient, breakfast buffet very good and well organized.
Cons: Need to pay more attention to the small details making sure everything is working and available. Also needs better Air Con throughout the hotel.
Location: Nice location on the lake and close to town with good variety of food available
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
by Jack E.
Posted 27 May 2017 on Hotels
by A verified traveler
Posted 8 Feb 2017 on Hotels
by A verified traveler
Posted 4 Jun 2016 on Hotels
Hot water was not hot enough,
We hung the breakfast order before 11pm the night before but no one took it
Mattress too soft with a lump in the middle end of the bed.
Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.
by Simon saiwing
Airconditioning not working but still a good hotel
Posted 20 May 2016 on HotelsI spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.
