Ratings based on 21 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2019 on Hotels
by A verified traveler
Posted 19 Dec 2019
I liked the friendliness of staff, including the housekeeping. I liked the space & the quietness. I liked its environment with convenient shops, rows of street shops opposite, Paradise Walk mall, subway station, healthy breakfast (home cooked), coffee clubs & lots of eateries plus a Jap Restaurant down at the ground floor. The unit we had wasn’t a fanciful one, it faced the office block, but the people who welcomed us, who cleaned it well as well as helping us resolve dryer issue were excellent. We slept with peace. We had good sleep! At breakfast, the lady staff will recommend Hangzhou food to us, also their freshly brewed but unsweetened soya bean milk & steamed Chinese yam. The kitchen made a bowl of wanton soup with smooth wanton skins for us...hot but wholesome to eat in that cold weather! Appreciate their warmth & kindness. Lots of genuine smiles, greetings & service. Very quick check-in & check-out. Will definitely revisit Shama if we are in Hangzhou.
Comment from Hotel Management
19 Dec 2019 by Akane, Hotel Management
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 30 Jul 2019
I would give this serviced apartment 6 stars if there is one. Staff of this hotel was super friendly and extremely helpful. One of manager on-duty led us to a nearby mall and subway station personally as we were not familiar with neighbourhood. Vincent, another manger, planed a great West Lake itinerary which saved us a lot of time and money. The room was roomy and clean. No complaint on breakfast and they have been improving their meal selections. The hotel is located in the newly developing area at the east side of Hangzhou. It is only takes minutes to Jingshahu station of Subway Line 1 by walk . However, it takes about 40 min to the West Lake by the subway though.
Comment from Hotel Management
19 Dec 2019 by Akane, Hotel Management
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 3 Jul 2019
by A verified traveler
Need to do renovations, but perfect for family
Posted 1 Apr 2019 on HotelsGreat location for family vacation. The carpet should be replaced by leminate or wood. Breakfast is good. People are nice.
They were doing renovations when we were there. The room need some upgrade. Won’t cost to much to do it from the cost perspective. By increasing 50 RMB per night, it will recover all the building improvements cost and also improve the client experience.
Definitely recommend to other travelers to Shanghai.
Comment from Hotel Management
4 Apr 2019 by TL, Hotel Management
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.
by A verified traveler
Family Trip To Hangzhou
Posted 20 Mar 2018 on HotelsA good choice service apartment hotel near subway and a big shopping mall opposite with lots of restaurant and shops to wander around. Just beside Double Tree Hilton Hangzhou and the room is big and spacious. Housekeeping is good and the only downside is the daily breakfast almost the same dishes each day, not suitable for long stay guest - you will get tired of the breakfast. Overall a good maintained property - can recommend to others if you want to stay in Hangzhou.
Comment from Hotel Management
19 Dec 2019 by Akane, Hotel Management
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.
by A verified traveler from Singapore
Posted 27 Dec 2017
Good. The room is clean and staff is friendly. Perfect for business trip.
Comment from Hotel Management
19 Dec 2019 by Akane, Hotel Management
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.
by ANDREW
Dec 17-Shama
Posted 15 Dec 2017 on HotelsThey do not have enough food for breakfast to customer
by ANDREW
Shama-Dec,2017
Posted 13 Dec 2017 on HotelsPoor Breakfast service. There is no food if you plan to eat later time
They do not seem to prepare for enough food for customers
Recommended
for Everyoneby A verified traveler
Great Hotel
Posted 11 Oct 2017I love this hotel. The rooms are big and very near a metro station. Check in and out was fast. Breakfast is ok but did not got the chance to eat a bacon since it was gone around 9pm. They have a gym. The hotel is near a mall and at the GF has lawson.
Only thing i can say negatively here is that it is far from everything tourist place and the center of Hangzhou.
