Ratings based on 46 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
by A verified traveler
Posted 20 Aug 2024 on Hotels
by A verified traveler
Posted 13 Jan 2020
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
by A verified traveler
Posted 27 Dec 2019 on Hotels
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Comment from Hotel Management
5 Jan 2020 by Berta, Hotel Management
Dear guest, thank you very much for your recognition. It's our pleasure to serve you. Hope you have a great day and we are looking forward to seeing you again!
by A verified traveler from Thailand
Posted 14 Dec 2019
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Comment from Hotel Management
5 Jan 2020 by Berta, Hotel Management
Dear guest.We are ashamed that we failed to give you a satisfactory experience. We will try our best to make us better. Wish everything good.
by A verified traveler
Posted 10 Dec 2019 on Hotels
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Comment from Hotel Management
5 Jan 2020 by Berta, Hotel Management
Dear guest. Thank you very much for your stay and comments. Wish you happy every day !
by A verified traveler
Posted 28 Nov 2019
Nice, worth the price for stay. Clean as well. Eecommended
Comment from Hotel Management
5 Jan 2020 by Berta, Hotel Management
Dear guest,thank you for your comment. Hope you happy everyday!We are looking forward to seeing you again!
by A verified traveler
Posted 8 Nov 2019
The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Comment from Hotel Management
5 Jan 2020 by Berta, Hotel Management
Dear guest, thanks for your stay. we are so happy that you had a good time with us. Hope you have a great day.
by A verified traveler
Posted 7 Nov 2019 on Wotif
Great central location, clean tidy rooms. Definitely recommend
Comment from Hotel Management
5 Jan 2020 by Berta, Hotel Management
Dear guest. Thank you for your recognition. Have a great day!
by A verified traveler from melbourne
Posted 30 Oct 2019
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
