Ratings based on 17 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
good stay, would go again
Posted 6 Dec 2019 on Hotelsthe stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal.
Comment from Hotel Management
11 Dec 2019 by nikki chen , Hotel Management
Thank you for your feedback,we look forward to your next stay.
by A verified traveler
Awful customer service
Posted 10 Apr 2019 on HotelsI’m afraid I’m guilty of staying in many great hotels and never getting round to leaving positive reviews.
Unfortunately the Mercure Hangzhou has frustrated me so much into leaving a negative review. Whilst travelling in China and only having a small amount of conversational Manderin, you choose to pay a premium to stay in a Western (French) owned hotel with the expectation they speak English (or even French) Nobody speaks anything other than Chinese so everything is spoken into their phone to translate - which is effectively useless and incredibly aggravating.
You can’t charge breakfast or drinks to your room; apparently the bar/restaurant is a different company so individual charges for every transaction required - I’m not sure why they require a credit card deposit as you can’t use it for anything?!? Really don’t understand as bar is in the hotel lobby.
The rooms have unbelievably noising ventilation running all night keeping you awake. Trying to use the crazy light switches is “interesting”
As for customer service, I’m afraid it was just terrible start to finish. Management need to take a serious look at themselves and how they encourage the team to interact with their guests.
by A verified traveler
Posted 12 Dec 2018
It was close to our convention venue (Intercontinental Hotel) and reasonably price. Good value for money. Staff were friendly.
by A verified traveler from London
Posted 19 Nov 2018
The hotel stank of smoke. Even tho a newly built hotel the rooms looked tired and were not cleaned properly. Bathroom smelt of clorine.
Possitive, staff were nice and very helpful with the lanague barrier.
by A verified traveler
good
Posted 7 Nov 2018 on Hotelsby A verified traveler
Did not meet my expectations
Posted 29 Oct 2018 on HotelsActually, I was quite disappointed with the lack of English of some of the staff, as well as the cleanliness in the room. The shower glass was definitely not cleaned for a while and there was fluff in the room on the floor. The hotel has a wonderful view and nice facilities but lacks the basics to be a good quality hotel. As it is quite a new hotel, hopefully things will improve.
by A verified traveler
Fabulous Views
Posted 15 Oct 2018 on HotelsStay here for no other reason than the views. Simple accommodations, simple breakfast buffet. Staff are friendly and trying. Have no idea why housekeeping must run vacuum in lobby at 730am everyday. Very Loud machine.
by A verified traveler
很好
Posted 24 Oct 2019 on Hotels出乎意料的好，风景特别赞，然后价格很便宜，超高性价比
Comment from Hotel Management
11 Dec 2019 by nikkichen , Hotel Management
尊敬的宾客， 感谢您选择杭州钱江新城美居酒店。 我们十分注重您所分享的入住体验。从您的反馈中，我们看到了我们存在的不足，首先，在此向您致以我们诚挚的歉意。关于您提及的问题，我们已通知相关部门进行进一步的自查与提升。同时加强团队成员对于服务细节的关注。客人好的入住体验，一直是我们的服务宗旨。 如有机会，我们期待您的下次入住，相信酒店会带给您更多惊喜！
by A verified traveler
Posted 25 Jul 2019 on Hotels
by A verified traveler
Posted 20 Jun 2019 on Hotels
