Ratings based on 41 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by 朵, Hotel Management
hank you very much for your high evaluation. Your satisfaction is our greatest motivation! We cherish your recognition of us very much, and we will continue to work hard to create a clean, comfortable and considerate living experience for you. We will repay your satisfaction with better performance. You are welcome to come back often
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by 朵, Hotel Management
Thank you very much for your high evaluation. Your satisfaction is our greatest motivation! We cherish your recognition of us very much, and we will continue to work hard to create a clean, comfortable and considerate living experience for you. We will repay your satisfaction with better performance. You are welcome to come back often
by A verified traveler
一个会讲中文，一个不会的，两顾客
Posted 23 May 2024 on HotelsHotel was extremely homely and welcoming, just as the staff and owner were. We wanted to stay somewhere outside of town to get an experience closer to “locals”, and this hotel did not disappoint. Everything was clean, and I got a better night’s sleep here than our last stop in a big hotel. It’s so cosy, and the breakfast also deserves a mention; very healthy and tasty. Thank you so much for making our stay so memorable!
Comment from Hotel Management
28 May 2024 by 曼, Hotel Management
Thank you very much for receiving your full score. Our homestay is located in the West Lake Scenic Area, which is very convenient. I am very glad that our service can bring you a warm feeling. I heard you have a good rest in the evening and the breakfast is also delicious and healthy. We are really happy. I wish you a happy wedding and happiness. Welcome to visit us next time.
by A verified traveler
Location was the best
Posted 23 Apr 2024 on HotelsWe enjoyed our stay here.
But you need to know this isn’t a big hotel.
It’s like a house been broken up into little rooms with ensuites.
Room are small but did the trick.
Breakfast is made for you once you come down.
So it’s nice and fresh.
Only down size is the rooms have thin walls.
So once breakfast starts 7.30am we will be woken up.
Which wasn’t a problem but just letting people know.
Would I stay here again? Yes I would.
Location was amazing.
Comment from Hotel Management
23 Apr 2024 by 朵, Hotel Management
Thank you for your detailed review. We're glad to hear that you enjoyed your stay overall, despite the size of the rooms and the thin walls. We strive to provide a fresh and personalized breakfast experience for our guests. We appreciate your feedback and will take it into consideration as we continue to improve. We look forward to welcoming you back again!
by A verified traveler
贴心，雅致
Posted 8 Apr 2024 on Hotels再次入住，服务贴心周到，装修设计注重细节，人性化，景区闹中取静，非常喜欢，还会多次使用。
Comment from Hotel Management
10 Apr 2024 by 朶, Hotel Management
非常感谢您的好评！也很高兴我们的服务能得到您的认可哦，咱们家坐落于西湖西南景区内，距离苏堤，雷峰塔步行20分钟以内，交通便利，风景优美，非常欢迎您下次再回来玩儿哦
by A verified traveler
Good but can be better.
Posted 16 Mar 2024 on HotelsFor the price i paid, its fine. But i should have paid a bit more to get a better hotel. Location wise is near west lake but the best location as you need a taxi to get to the place. But i would like to commend the reception staff. They are very friendly.
Comment from Hotel Management
16 Mar 2024 by 曼, Hotel Management
Thank you for choosing our hotel. I'm very happy to give you a pleasant check-in experience. We are about 2 kilometers away from the West Lake and only 5 minutes' drive away. I hope you can come again.
by A verified traveler
Posted 21 Nov 2023
Excellent walkable location to all the sites in west lake and everything downtown is a quick car ride as well. The rooms and bathrooms are spacious and the service is amazing. Enjoyed the breakfast as well.
Comment from Hotel Management
21 Nov 2023 by 朵, Hotel Management
Thank you so much for your wonderful feedback! We're thrilled to hear you enjoyed our excellent walkable location, spacious rooms, and bathrooms. It's great to know you found our service amazing, and that you enjoyed the breakfast. We appreciate your kind words and look forward to welcoming you back!
by A verified traveler
Posted 8 Nov 2023
Recommend.
Comment from Hotel Management
16 Nov 2023 by 朵, Hotel Management
Thank you very much for your recognition. Welcome to visit again next time.
by A verified traveler
Posted 17 Oct 2023
overall is great. just the room is a bit small
Comment from Hotel Management
23 Oct 2023 by 石, Hotel Management
Thank you for your feedback! We're delighted to hear that you had a great overall experience during your stay. We appreciate your comment about the room size, and we'll take it into consideration as we continuously strive to improve. We hope to welcome you back in the future, and perhaps you can try one of our larger room options.
by A verified traveler
Posted 25 Sep 2023
This property is a beautiful area of West Lake. I would stay again, however, the staff didn't speak English and they would not accept VISA for payment. That was a big surprise and caused a major hassle with payment. Had to find a cash machine to make withdraw money for the payment. I should have been told ahead of time that cash would be required.
Comment from Hotel Management
26 Sep 2023 by 朵, Hotel Management
Thank you very much for your positive feedback! It is also our greatest honor to be able to choose for you and receive your satisfaction! The surrounding ecological attractions are most suitable for relaxation and tourism. If there is no definite plan or suitable route during the journey, the front desk will provide you with a suitable travel plan. There are shared living rooms on the first and second floors for everyone to chat and drink tea. After enjoying the scenery, go back to Yueshang and have a cup of sweet and refreshing sugar water to wash away your fatigue, and accompany you to sleep! Looking forward to meeting you again with enthusiasm!
