Ratings based on 29 Verified Reviews
4.2 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
5 star hotel
Posted 21 Oct 2016 on Hotelsservice is amazing. one time both our room entrance cards didn t work and an employee was around the corner to take them to the front desk for us and then brought back the cards to our room after. we feel very safe in the hotel. one time it was raining and we passed by an employee outside who offered his umbrella to us.
by A verified traveler
exceptional service
Posted 6 Oct 2016 on HotelsBeautiful area and service. Breakfast very Chinese and finishes at 9.30am. Our bed was comfortable but we had an extra bed for our daughter which unfortunately was as hard as a rock. We stayed during Golden week, October 1st, tourism was crazy busy so couldn't do anything due to crowds of thousands..avoid traveling during national holidays. Sought out higher end restaurants to escape the crowds. Hotel was an island of sanity.
Recommended
for Everyoneby A verified traveler from California
Excellent Service!
Posted 26 Jun 2016
Pros: Superb service! Exquisite room decorations. Clean as it can be. Great location.
Cons: There was a novel robot in the lobby. Novel but not very useful.
Location: West Lake and restaurants are all right there. Can't get any closer to the action.
From the moment our taxi arrived at the front door, we were cordially greeted with the most professional gestures. We were given a bow each time we passed. On the first night, the hotel staff lent us their municipal passes so we could rent the public bicycles (two of them) and ride around West Lake. The sunset was perfect and the hour long ride was very pleasant. The following morning, we were given complementary tickets to ride on their private ship for an hour on West Lake. It was very convenient to go straight from their breakfast dining area to the back of the hotel facing the lake to get onto the ship. We needed train tickets from Hangzhou to Suzhou and the staff personally bought the tickets for us online while we reimbursed her. She made sure we got our tickets to the right station, arriving at the right station, and even wrote the instruction on how to arrive at our hotel in Suzhou. And of course, they helped us call a taxi. Of the five hotels we stayed at in China, this was by far the best service we received. I think it had a lot to do with the fact that they are preparing for the G-20 conference coming up in September. The government has given firm instructions to all hotels on how to treat foreign guests and dignitaries.
by A verified traveler from Washington, DC
Worst hotel experience in China
Posted 27 May 2015
Pros: The location near Xihu Tiandi is very good, the complimentary lake cruise was pleasant and the staff was pleasant and reasonably helpful.
Cons: 1. Foremost, the room's carpet should be replaced. It was well beyond cleaning.
2. Room cleaners should be sure that clogged drains are cleared.
Location: West Lake is a wonderful place to visit, and the Xihu Tiandi area adjacent to the hotel is very nice. The Hefang old Street is colorful and crowded.
Bill Clinton and Mao Zedong may have stayed at this hotel, but they were undoubtedly given better rooms. Our tiny bedroom had reasonably comfortable twin beds, but hard wooden chairs without available legroom and a tiny bathroom with the smell of sewage and a shower that was accessed by crawling in next to the toilet and had a drain that was clogged when we arrived. The absolute low point of the room was the dirtiest carpet we've ever experienced in a hotel. The lake view was a tiny sliver "enjoyed" between buildings by craning over the edge of the room's small balcony.
Recommended
for Everyoneby A verified traveler from Boise, ID
Amazing location on the bank of West Lake!
Posted 6 Feb 2015
Location: This hotel is right on the lake. You literally cannot get closer! Super convenient to anything you want to do in Hangzhou.
This is an old-style Chinese hotel, but of the luxurious kind where only officials could stay in the past. Now it is open to the rest of us! It's not updated and modern, but very well-maintained and clean. The best part is the service. I have never experienced this level of service. Truly. The staff was friendly, helpful, and always available--in Chinese, at least. This is a great spot for a Chinese speaker. Another bonus was a free boat ride around the lake.
by HUAJUNG from Santa Clara
Great and friendly customer service
Posted 28 Dec 2014 on HotelsExcellent location and extremely friendly staff
Recommended
for Everyoneby A verified traveler from Midwest, USA
Amazing location, stellar staff, best breakfast
Posted 4 Dec 2014Our family had a wonderful 4 night stay at Da Hua. The location just cannot be beat - really, if you're going to Hang Zhou stay on the lake. We loved Da Hua. Yes, it's an older hotel, and it's got a great staff, phenomenal breakfast, and stunning views. The boat ride and grounds are awesome too! We will always choose Da Hua.
by A verified traveler
We will stay this hotel next time
Posted 2 Dec 2014 on HotelsGood location , very close to Xiwu and good service and very good manner .
by A verified traveler
Great place on West Lake
Posted 30 Nov 2014 on HotelsWe stayed only one night. It was great to wake up next to West Lake. The breakfast was great with a view to the lake. The staff was very helpful & organized a bus ticket for me.
by Hanif from iran
nice stay
Posted 8 Nov 2014 on HotelsIt was perfect
