Ratings based on 380 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Nov 2024
5 out of 5
by A verified traveler

Posted 28 Oct 2024
It’s in a very good location and good service!
5 out of 5
by A verified traveler from Kuala Lumpur

Posted 20 Oct 2024
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
4 out of 5
by A verified traveler

Posted 10 Oct 2024
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Oct 2024
5 out of 5
by A verified traveler from Carlsbad

Posted 13 Aug 2024
A 5-star facility in the best location in Hangzhou with services that match its class!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Aug 2024 on Hotels
5 out of 5
by A verified traveler

Posted 9 Aug 2024
Good
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Aug 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Jul 2024
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