Ratings based on 21 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2023 on Hotels
by A verified traveler
Posted 29 Jun 2023 on Hotels
by A verified traveler from Saitama
Posted 24 Oct 2021
The hotel building is quite old. The room is so roomy and clean. But much smoking smell.
Comment from Hotel Management
4 Nov 2021 by 东方金座公寓酒店, Hotel Management
感谢您的入住。酒店位于西湖商圈，银泰步行街，周边吃饭，逛街购物，旅游都非常方便，房间是公寓式酒店，设备齐全，冰箱、洗衣机都配套。如果入住有特殊需求可以跟前台反应，24小时管家式服务。祝您生活愉快！
by A verified traveler
Posted 17 Sep 2019
The family room has two storeys. The double bed was on second floor making it difficult for elderly to climb up the stair. As the stairs has no lights on it, it is dangerous for them to go to the toilet during night time.
Very spacious, however the toilet seems to have unpleasant odour.
Comment from Hotel Management
19 Sep 2019 by The hotel manager, Hotel Management
Distinguished guests:
Hello! I am sorry to bring you an unpleasant accommodation experience. What you choose is a duplex family room, which has upper and lower floors. We also have family suites with flat floors. Next time you come to stay, please note it, and we can arrange it. There is a smell in the bathroom. We will deal with it immediately. We hope you will have a different accommodation experience next time you come here.
by A verified traveler
Posted 19 Aug 2019 on Orbitz
Location is perfect. Behind the hotel(left at parking lot), there is a street with lots of shops for local people. Breakfast is very good. Room is clean and spacious. AC is strong. Furniture is solid; kind of old, but not cheap. Front desk is very nice. Highly recommended.
Comment from Hotel Management
17 Sep 2019 by The hotel manager, Hotel Management
Thank you for choosing our hotel. The hotel downstairs is the wushan night market, 5 minutes' walk from the west lake. The hotel provides abundant breakfast, and there is a free rest area in the lobby.
by A verified traveler
Posted 15 Aug 2019 on Hotels
Comment from Hotel Management
2 Oct 2019 by 东方金座, Hotel Management
感谢您的认可及点评，我们会不断的提高服务，期待您的再次入住
by A verified traveler
Posted 1 Aug 2019 on Travelocity
The location was great for sight seeing and walking in Hangzhou.
Comment from Hotel Management
21 Sep 2019 by ABC, Hotel Management
Thank you very much for your satisfaction with our hotel, we will continue to strive to do better! Looking forward to your stay again!
by A verified traveler
Posted 15 Jun 2019
Comment from Hotel Management
13 Jul 2019 by 东方金座, Hotel Management
谢谢您的入住
by A verified traveler
Simple hotel, far from subway
Posted 25 Apr 2019 on HotelsThe hotel is quite a way from the nearest subway station, and I couldn't find any bus to the hotel. Also, there seems to be some street market in front of the hotel at night!
Comment from Hotel Management
26 Apr 2019 by 酒店经理, Hotel Management
Distinguished guests,
Hello! Thank you for your comments. The hotel is very close to the subway station and there is a famous wushan night market in hangzhou at night. It is 8 minutes' walk away from the beautiful west lake.
by A verified traveler from Singapore
Close to subway and west lake
Posted 17 Aug 2018 on HotelsHotel is quite a distance from the longxiangqiao subway, about 10 to 15 mins walk. It's actually a condo with a small kitchenette and quite spacious. About 15 to 20 mins walk to west lake. Quite convenient. There are eateries and convenience stores nearby.
