Ratings based on 5 Verified Reviews
4.0 Room cleanliness
4.6 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jul 2024 on Hotels
Very relaxing and enjoyable stay
Comment from Hotel Management
1 Aug 2024 by Pat, Hotel Management
Dear Khun Lauren,On behalf of Vanilla hill team. We thank you for your review. If there is any inconvenience to you, we deeply apologize and will improve our service for the future stay. We wish to welcome you back to stay with us againWishing you a nice dayBest regards,PatSales representative
by A verified traveler
Posted 3 Jan 2020 on Hotels
Comment from Hotel Management
8 Jan 2020 by Pat, Hotel Management
Dear CarrieAnn Elderkin,
First i do thank you for taking the time on writing a review.
I apologize on behalf of everyone for the unmet expectations to you during your stay. We brought these all review topics to our concern and will be sure that all will pay attention and improve for the better services. As you can see on other reviews, we are known for taking care deeply about our customers. We can’t fix the past but you have our personal commitment to improve the way our staff serve to every customer. Until then, please accept again our sincerest apologies on behalf of everyone in the team.
Regards,
Pat
on behalf of Vanill hill (hill lodge) team
by A verified traveler
Posted 25 Jun 2019 on Orbitz
It is close to Patara Elephant Farm. We wanted to stay close. But we did not expect to love Vanilla Hill as much as we did. My husband said winner of best pillows! Staff was wonderful and the restaurant was incredible. We felt like we were home but at the same time in the middle of the local "vibe". I would Highly recommend this establishment.
Comment from Hotel Management
24 Jul 2019 by Pat, Hotel Management
Dear guest,
Thank you so much for your nice comment and we wish to welcome you back to stay with us again.
Best regards,
Pat
on behalf of Vanilla hill (hill lodge)
by A verified traveler
Posted 19 Nov 2018
by A verified traveler
Posted 16 Jan 2016 on Hotels
The hotel is located away from the city about 30 mins driving distance.
It on the hill area very quiet and close to nature. Nice staff and very helful.
Although the location is not very convenience but it is worth to stay.
