Ratings based on 240 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Manager, Hotel Management
Hello Don, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 23 Nov 2024
The staff was so friendly. Waffles were really good. Wish they had scrambled eggs instead of the egg patties. Clean room. Loved the free coffee and tea and vending machines.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Susan,We appreciate your kind words regarding our friendly staff and delicious waffles. We take note of your feedback regarding the breakfast options and will share it with the team for consideration. Your satisfaction is important to us, and we hope to welcome you back in the future for another pleasant stay.
by A verified traveler
Posted 1 Oct 2024
SimplyAwesome!
Comment from Hotel Management
1 Oct 2024 by Quality Inn, Hotel Management
Dear Stephen,We would like to take a moment to express our sincere gratitude for your positive review of Quality Inn. Your feedback is extremely valuable to us and we are delighted to hear that you enjoyed your stay with us.We are dedicated to providing our guests with a memorable experience, and your review is a testament to our commitment to excellence. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back soon.Sincerely,
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Quality Inn , Hotel Management
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Quality Inn , Hotel Management
Dear Guest,, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback
by A verified traveler from Birmingham
Posted 3 Aug 2024
Very kind staff!
Comment from Hotel Management
4 Aug 2024 by Quality Inn , Hotel Management
Thank you for staying with us and for your kind review and recommendation. We are looking forward to welcoming you on your next stay with us. with kindest regards
by A verified traveler
Just okay
Posted 2 Aug 2024 on HotelsThe building is dated. When I was there they had no running water. They promised a partial refund but never got one.
Comment from Hotel Management
3 Aug 2024 by Quality Inn , Hotel Management
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. Water problem was from the City of Hanceville, because they were fixing water line, which we did not had control of that problem. I am truly sorry that we did not meet your expectations.I apologize again for the inconvenience.Thank you.Quality Inn.
by A verified traveler
Accommodating and kind
Posted 28 Jul 2024 on HotelsAll the staff was very helpful and kind. When they noticed my struggle climbing the stairs (no elevator), they offered me a room on the first floor. Negatively, we had to walk through clouds of cigarette smoke to get into the smoke-free hotel. They have a make-your-own waffle machine so that made up for most of the small inconveniences.
Comment from Hotel Management
3 Aug 2024 by Quality Inn , Hotel Management
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations.I apologize again for the inconvenience.Thank you.
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Quality Inn , Hotel Management
Thank you so much for your very kind words – we are all delighted that enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, it is very rewarding to know how much our guests enjoy themselves.We hope to be able to welcome you back very soon
by A verified traveler
Posted 13 Jul 2024
Dirty sheets hair all over the room, left the hotel and went to another, would not recommend.
Comment from Hotel Management
4 Aug 2024 by Quality Inn , Hotel Management
Thank you for taking the time to share your experience with us. We take guest feedback very seriously, and it is disconcerting to hear that you did not enjoy your stay with us. What you described certainly does not meet the standard we set forth, and I am truly sorry that we did not meet your expectations.I apologize again for the inconvenience.Thank you.
