Ratings based on 964 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Excellent location! Close to metro and walking distance to Naritasan where all the shops and restaurants are located. Very friendly and helpful staff. Only downside is that guests have to pay for VOD.
by A verified traveler
Posted 16 Dec 2024
Convenience
Comment from Hotel Management
17 Dec 2024 by Richmond Hotel Narita, Hotel Management
Thank you so much for your 4/5 ratings. We will share this with the rest of the team to let them know to keep up the amazing work.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Reception:Shion, Hotel Management
Thank you very much for your 5-star rating!We are very happy to hear that our guests were satisfied with our service. All of our staff will continue to provide you with our best services to make your stay as comfortable as possible.We sincerely look forward to serving you again.
by A verified traveler
Posted 12 Dec 2024
離京成成田車站非常近，員工非常親切，是機場周邊住宿的很好選擇
Comment from Hotel Management
13 Dec 2024 by Reception:Shion, Hotel Management
感謝您選擇我們鄰近京成成田車站的住宿，並給予我們精彩的評語。我們很高興聽到您對我們員工的讚美。我們由衷地感到高興，您在我們這裡的住宿是愉快的。我們將繼續努力，在未來為您提供更好的服務。我們期待您的再次光臨。
by A verified traveler
Posted 11 Dec 2024
The service at this hotel was not up to standard. Check-in starts at 2 PM, but when we arrived around 3:30, we were given our room key only to find the room still being cleaned. We ended up waiting outside the room for nearly 20 minutes. Having stayed at numerous hotels in Japan, this is the first time I’ve encountered such an issue, which is unacceptable in the hospitality industry. There are plenty of other options near the Richmond Hotel. If I decide to stay here again in the future, I sincerely hope this doesn’t happen again.
Comment from Hotel Management
13 Dec 2024 by Reception:Shion, Hotel Management
Thank you very much for choosing our hotel.We sincerely apologize for any inconvenience caused during your stay.We are very sorry to hear that you had to wait for a long time because your room was being cleaned at the time of check-in.The waste of your valuable time is very disappointing to us and is not tolerated in the hospitality industry.Your comments are an important area of improvement for us. In the future, we will review our cleaning schedule and our staff will make every effort to ensure that rooms are ready at check-in time.We sincerely hope that you will choose to stay with us again, as there are many options near the Richmond Hotel.We will do our best to serve you better next time, and we hope you will come back again.Thank you very much for your valuable feedback.If you have any other requests or comments, please feel free to let us know.
by A verified traveler
Posted 10 Dec 2024
The hotel was great and offered a morning shuttle to Narita Airport!
Comment from Hotel Management
11 Dec 2024 by Reception:Shion, Hotel Management
Thank you for your review!We are delighted to hear that you found our hotel to be “excellent.”We are also pleased that you took advantage of our morning shuttle service to Narita Airport.We will continue to make every effort to provide our guests with a pleasant stay, and we look forward to welcoming you back again. If you have any requests or comments, please feel free to let us know.
by A verified traveler
Posted 9 Dec 2024
It’s only the shuttle bus service to the airport. I was told that it’s full when I tried to book the shuttle for next early morning to the airport. Then I have to either take a cab or take the train which I did. It would be nice if they have a bigger bus or more bus to the airport during rush hour. Thanks
Comment from Hotel Management
11 Dec 2024 by Reception:Shion, Hotel Management
Thank you for your review.We truly appreciate your feedback regarding our shuttle service to the airport. We apologize for the inconvenience caused by the fact that the bus was fully booked at the time of your reservation.As you mentioned, more services and larger buses would be more comfortable during rush hour. We appreciate your valuable feedback, and we will make use of it to improve our service in the future.We will continue to make every effort to satisfy our customers, so please feel free to let us know if you have any requests. We look forward to serving you again.
by A verified traveler
Posted 9 Dec 2024
Good location
Comment from Hotel Management
11 Dec 2024 by Reception:Shion, Hotel Management
Thank you for your review!We are very pleased to hear that you found our location to be “good.”We look forward to serving you again in the future.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by フロント：今福, Hotel Management
この度はリッチモンドホテル成田へご宿泊いただきまして誠にありがとうございます。高評価をいただく事ができ大変嬉しく思います。今後ともお客さまにご満足いただけるホテルを目指し、日々精進して参ります。この度はお忙しい中のご投稿誠にありがとうございます。お客さまとまたお会いできる日をスタッフ一同心よりお待ちしております。
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
7 Dec 2024 by フロント：今福, Hotel Management
この度はリッチモンドホテル成田へご宿泊いただきまして誠にありがとうございます。高評価をいただく事ができ大変嬉しく思います。今後ともお客さまにご満足いただけるホテルを目指し、日々精進して参ります。この度はお忙しい中のご投稿誠にありがとうございます。お客さまとまたお会いできる日をスタッフ一同心よりお待ちしております。
