Ratings based on 975 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
not at level to meet potential clients at this property
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Keith,Thank you for your feedback. We sincerely apologize that the property did not meet your expectations for hosting potential clients. We understand the importance of a professional environment and regret that your experience did not align with that standard. Please know we are committed to improving our facilities and services, and your comments will be shared with our management team to ensure future improvements. We hope to welcome you again and provide an experience that fits your needs.Sincerely,Hotel Management
by A verified traveler
Posted 14 Nov 2024
Pick up and go breakfast not worth $
Comment from Hotel Management
15 Nov 2024 by Hotel Management, Hotel Management
Dear Elizabeth,While we’re glad that other aspects of your stay were satisfactory, we’re sorry that our breakfast options did not meet your expectations. We understand how important it is to start the day off right, and we regret that you felt the offering didn’t provide the value you were hoping for. Your feedback is appreciated, and we’ll certainly take it into consideration as we review our breakfast selection. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
by A verified traveler
Posted 29 Oct 2024
I did not stay. I didn’t feel safe here and the cleanliness was not good. I requested a refund and have not heard back since I left yesterday
Comment from Hotel Management
1 Nov 2024 by Hotel Management, Hotel Management
Dear Nija,Thank you for reviewing our hotel. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 8 Oct 2024
by A verified traveler
Posted 7 Oct 2024
Overall very pleasant for my first experience with Extended Stay.
Comment from Hotel Management
7 Oct 2024 by Hotel Management, Hotel Management
Dear Amy,Thank you for choosing Extended Stay America and for taking the time to post a review. We're thrilled to have made a great first impression on you. Your endorsement inspires us to maintain our high standards and pursue excellence. It was a true pleasure to have you as our guest, and we hope to see you again soon!Sincerely,Hotel Management
by A verified traveler
Posted 4 Oct 2024
Permite mucho el olor a mariguana
Comment from Hotel Management
5 Oct 2024 by Hotel Management , Hotel Management
Dear Claudio, Thank you for sharing your feedback regarding your recent experience. We understand that unpleasant odors can impact your stay, and we apologize for any discomfort this may have caused. While smoking is allowed in designated areas, we strictly prohibit it in other parts of the property to ensure a clean and fresh environment for all guests. Our team is committed to maintaining high standards, and we will continue to address any issues to enhance your experience. Your input is invaluable as we strive to improve our services, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Sep 2024
Smell like urine
Comment from Hotel Management
29 Sep 2024 by Hotel Management , Hotel Management
Dear gerod, Thank you for your feedback. We sincerely apologize for the unpleasant odor you encountered during your stay. This is not the standard we aim to provide, and our housekeeping team has been informed to address this issue immediately. We are committed to ensuring that all rooms meet cleanliness and comfort expectations. We hope you’ll give us another chance to make your next stay more enjoyable. We look forward to welcoming you back.Sincerely,Hotel Management
by A verified traveler
Posted 27 Sep 2024
Roaches in room...damaged furniture...poor condition
Comment from Hotel Management
27 Sep 2024 by Hotel Management, Hotel Management
Dear Andrei, Thank you for your recent stay at our hotel. We appreciate you sharing your feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We hope you will allow us to host you again!Sincerely,Hotel Management
by A verified traveler
Posted 13 Sep 2024
