Ratings based on 990 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by M13, Hotel Management
Thank you for taking the time to give us your feedback.
by A verified traveler
Posted 30 Nov 2024
Bed skirt had what appeared to be brown spattered stains that could have been coffee or bodily fluids. Comforter had a big stain, and the bathroom smelled of urine. Mirrors and shower were dirty as well.
Didn’t even unpack our bags, checked out after 5-10 minutes in the room and booked a different hotel.
Was told it was up to the manager if we’d get a refund and he wasn’t there.
Comment from Hotel Management
30 Nov 2024 by Vanessa, Hotel Management
Good Afternoon,I do Apologize for the late response Yesterday I let the Housekeeping supervisor know about how the room was when you arrived yesterday and I am very sorry about this. I left a note for the GM which she will look at and will reach out to you this week when she returns back to the office.
by A verified traveler
Posted 20 Nov 2024
The room was clean and large. Some minor upkeep issues (for example, the desk chair has a loose arm rest and the hydraulic lift would not keep the chair up). The temperature of the pool water was too cold. The equipment in the gym does not appear to be maintained (for example, the cables on the weight machine are stripped and appear that they could snap at any time).
Comment from Hotel Management
20 Nov 2024 by Vanessa Front Desk, Hotel Management
Good Afternoon, I do apologize for the inconvenience about the pool temperature , Maintenance is taking a look after this matter. I will let the Maintenance staff know about the Gym equipment as well and the chair that was in the room. Thank you for letting us know and we hope you will stay here again once these issues are resolved.
by A verified traveler
Posted 9 Nov 2024
Dated and ran out of hot water after 5 minutes in shower
Comment from Hotel Management
11 Nov 2024 by M13, Hotel Management
Thank you for taking the time to give us your feedback.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by M13, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 7 Nov 2024
Good location!
Comment from Hotel Management
11 Nov 2024 by M13, Hotel Management
Thank you for taking the time to give us your feedback.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Front Desk, Hotel Management
Thank you for your review.
by A verified traveler from OLD BRIDGE
Posted 25 Oct 2024
I used my Expedia points to stay over this hotel 1 night. I was going up to Maine to take my sister to one of her appointments because she has cancer. I tried to look online for a 1/2 way point and came up with Best Western Plus the Inn @ Hampton. When we got to the room, it had a horrible stench to it, the carpet was falling apart, and the wallpaper was falling off the wall. They also gave us the last room on the floor, which was by the ice machine, the staff’s utility closet. At 7:00 AM the stag
Comment from Hotel Management
25 Oct 2024 by Front Desk, Hotel Management
Thank You for staying with us, we appreciated your feedback.
by A verified traveler
Posted 23 Oct 2024
This property was a great overnight find. Much much bigger than we anticipated w/the private bedroom and 2 queen beds in the main room. Worked out great, we even got laundry done while kids slept w/o having to keep them up.
Comment from Hotel Management
25 Oct 2024 by Front Desk, Hotel Management
Thank You for staying with us, we appreciated your feedback.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Front Desk, Hotel Management
Thank You for staying with us, we appreciated your feedback.
