Ratings based on 986 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Please tone down the aromas.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Mary,Thank you for sharing your feedback with us. We appreciate your input and will take your comments into consideration for future improvements. Your comfort is important to us, and we hope you will choose to stay with us again in the future.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Manager, Hotel Management
Hello Justin,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another excellent experience.
by A verified traveler
Posted 16 Nov 2024
Paper thin walls, we heard guest in adjoining rooms late at night and very early in the morning, our friends stayed across the hall from us and had a leak in their bathroom ceiling all night
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Tomas, We appreciate your feedback regarding your recent stay with us. We are sorry to hear about the noise disturbances you experienced and the issues your friends faced. Your comments will be shared with the relevant teams for further review and improvement. Our goal is always to provide a comfortable and enjoyable stay for all our guests.
by A verified traveler from Hampton
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Charese,We are delighted to hear that you had a wonderful stay with us! Should you have any additional feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 5 Nov 2024
The staff was extremely rude to us and the premises was not clean
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Christopher, We take all feedback seriously and are disappointed to hear about your experience. Your concerns have been noted and will be addressed with the team for improvement. We appreciate you bringing this to our attention and apologize for any inconvenience caused during your stay.
by A verified traveler
Posted 29 Oct 2024
The staff was really nice
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Nija,We are glad to hear that you found our staff to be pleasant during your stay. Our team strives to provide excellent service to all our guests. If you have any other feedback or suggestions, please feel free to reach out to us directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 28 Oct 2024
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Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Aaron, We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us as we strive to improve our services for all guests in the future. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 19 Oct 2024
This place was extremely bug infested codes and compliance needs to come out immediately the front desk allowed himself in room while we were attempting to sleep just check head count I can attach images of bugs everywhere
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Quaysha, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 17 Oct 2024
Overall this hotel is well worth the price tag & I would advise you to book if you’re on the fence and you don’t have to have everything perfect. My box spring had a broken board so my mattress was a little crooked, the shower head didn’t have a cover where it exited the wall, and if you put the water on cold full blast water came out of the base of the spicket trickling onto the counter. Everything worked and was fine, just some things weren’t perfect.
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Logan, Thank you for taking the time to share your feedback with us. We appreciate your recommendation and are glad to hear you found value in your stay. Your comments regarding the room have been duly noted, and we will address these with our team for further improvement. We hope to welcome you back for an even better experience in the future.
by A verified traveler
Posted 14 Oct 2024
Basically no outlets in the room.. area for breakfast is small and cramped and hard to get around. Seemed outdated and in need of some love..
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Hannah, We appreciate your feedback on the outlets and breakfast area. Your comments have been noted to improve our guest experience. Our team is continuously working on updates and improvements throughout the hotel. Please reach out to management directly to discuss your concerns further.
