Ratings based on 464 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
The floor was disgusting. Definitely couldn't go barefoot.
Comment from Hotel Management
1 Jan 2025 by Hotel Manager , Hotel Management
Dear Cole,Thank you for sharing your experience. We truly appreciate your feedback and understand how important cleanliness is for a comfortable stay. We’ve noted your concern about the floor and will take the necessary steps to address this issue. Your input helps us improve, and we’re committed to providing a cleaner and more enjoyable experience for our future guests. We hope to welcome you back soon for a better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Dec 2024
Not room type I reserved
Comment from Hotel Management
26 Dec 2024 by Hotel Manager , Hotel Management
Dear James,Thank you for your feedback and for taking the time to rate your stay. We understand the importance of receiving the room type reserved, and we’re reviewing our processes to prevent such issues in the future. Your input is valuable, and we hope to better meet your expectations during your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Dec 2024
N/A
Comment from Hotel Management
21 Dec 2024 by Hotel Manager, Hotel Management
Dear Michael,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. Please let us know what we can do better so that your next visit will receive a 5-star review. Sincerely, Hotel Manager
by A verified traveler
Posted 19 Dec 2024
Cool
Comment from Hotel Management
20 Dec 2024 by Hotel Manager , Hotel Management
Dear Dusty,Thank you for your 5/5 rating! We're glad you had a cool experience with us. Hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Hotel Manager , Hotel Management
Dear Dusty,Thank you for your 5/5 rating! We're thrilled you had a great experience and hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 7 Dec 2024
Nice
Comment from Hotel Management
8 Dec 2024 by Hotel Manager , Hotel Management
Dear Dusty,Thank you for your 5-star review! We're glad you had a nice experience. We look forward to hosting you again!Sincerely, Hotel Manager
by A verified traveler from Burbank
Posted 25 Nov 2024
Room itself was clean and well kept. The bed was very comfortable and good size. No bugs! Check-in was annoying as they were clearly in training and seemed to be siblings arguing. It was taking a long time and I had been traveling a very long day and needed to sleep. I understand training needs to happen but I could do without the sibling rivalry. Parking was easy. The gentleman at checkout was very pleasant.
Suggestion - get rid of the small styrofoam coffee cups and invest in better, larger paper cups and real cream. SInce you do not provide a standard breakfast option it would be nice to have a full cup of coffee with real cream.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Ariste,Thank you for your detailed 4-star review! We're glad to hear that your room was clean, comfortable, and bug-free, and that you had a pleasant checkout experience. We apologize for the check-in process and understand how frustrating it can be after a long day of travel. We appreciate your suggestions regarding coffee cups and real cream, and we'll certainly take that into consideration. We hope to welcome you back soon for a smoother stay!Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2024
Would have preferred a room on the ground floor. Had a room on the second floor and there was no elevator.
Comment from Hotel Management
25 Nov 2024 by Hotel Manager, Hotel Management
Dear Lorraine,Thank you for your 4-star review! We appreciate your feedback and apologize for the inconvenience of not having an elevator. We understand how important convenience is, and we may take this into consideration for future stays if there is any possibility. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Nov 2024
Easy check in. Staff very friendly. Right off of I 55 so convenient for traveling.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Sherri,Thank you for the great review! We're glad to hear the check-in was easy, the staff was friendly, and the location was convenient for your travels. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 Nov 2024
The best thing was the room has no carpet 👍
Comment from Hotel Management
13 Nov 2024 by Hotel Manager, Hotel Management
Dear Bertha,Thank you for sharing your thoughts! We’re glad you enjoyed the carpet-free room—many guests appreciate the fresh, clean feel it provides. We hope the rest of your stay was comfortable, and we’d love to welcome you back again soon!Sincerely, Hotel Manager
