Ratings based on 408 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Wonderful desk clerk at signing in.
Comment from Hotel Management
16 Nov 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking the time to let us know about your stay. We will gladly share your comments with our Front Desk Staff. We hope to see you again, whenever your travel plans bring you back to NW Indiana.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking the time to review your stay. We hope you will give us another opportunity to serve, whenever your travel plans bring you back to NW Indiana.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking the time to review your stay. We look forward to seeing you again, whenever your travel plans bring you back to NW Indiana.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Staff and Management at Best Western, Hotel Management
We are so very sorry to see that you did not enjoy your stay. We hope to have an opportunity to serve you again, whenever your travel plans bring you back to NW Indiana.
by A verified traveler
Posted 5 Oct 2024
nice Hotel
Comment from Hotel Management
6 Oct 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking the time to review your stay. We hope to have an opportunity to serve you again, whenever travel plans bring you back to Northwest Indiana.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking the time to review your stay. We hope you will give us another opportunity to earn that "5" whenever travel plans bring you back to NW Indiana.
by A verified traveler from sparks
Posted 26 Sep 2024
Good hotel pet friendly.
Comment from Hotel Management
26 Sep 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking time to rate your stay. We are very pleased that you were happy. We hope to offer our hospitality again, whenever your travel plans bring you and your pet back to NW Indiana.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Staff and Management at Best Western, Hotel Management
Thank you for letting us know how you would rate your stay. We are so very pleased, that YOU were pleased. We hope to see you again, whenever your travel plans bring you back to NW Indiana.
by A verified traveler
Posted 9 Sep 2024
Amanda checked me in and she was lovely! Very kind and helpful. This hotel is right off the freeway which is nice. And a short drive to many things around the area, including downtown hammond which was easy to navigate. Their little coffee shops and business were nice! There’s a great running/biking path and park 1 min drive. Views were great! Would absolutely stay again with my dogs!
Comment from Hotel Management
1 Oct 2024 by Staff and Management at Best Western, Hotel Management
Thank you for taking the time to rate your stay. We are so very happy that you were pleased. We hope to see you again whenever travel plans bring you back to NW Indiana. We will let Amanda know of your kind comments.
by A verified traveler
Posted 9 Sep 2024
Staff was in the room and smelt like cigarettes when we arrived. The smell of smoke came in through bathroom ventilations.
Comment from Hotel Management
9 Sep 2024 by Staff and Management at Best Western, Hotel Management
Thank you for letting us know about your disappointing stay. Indiana is a non smoking in hotels, state. We are mandated to provide a smoke free environment. Despite signage both on our registration, and throughout the building, we occassionally have guests who do not follow the rules. When guest flaunt the rules, they make thinks bad for our guests, staff and building. I am so very sorry to hear of your experience and hope you will give us another opportunity whenever travel plans bring you back to NW Indiana.
