Ratings based on 933 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Wonderful stay
Property and room was excellent as were the staff
by A verified traveler
Posted 15 Dec 2024
Everything that you needed was at hand
Nicely decorated for Christmas
The room was clean & comfortable.
Staff were very polite & helpful.
Would recommend highly.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Claire,It was a pleasure to receive this great review.We are really pleased we met your expectations.We look forward to welcoming you back.Best wishes,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 7 Dec 2024
Clean room but we just got unlucky with noisy neighbours after a long haul flight…small space for four of us
Comment from Hotel Management
8 Dec 2024 by Ashleigh Hector, Guest Relations Executive, Hotel Management
Dear Amanda, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you found your room to be immaculate, as our team takes great pride in upholding the highest standards of cleanliness and comfort.However, we regret to hear that your rest was disturbed by noise and that you found the room a bit snug for your party of four. We aim to provide a serene environment for all our guests and understand that a peaceful night's sleep is paramount. For future visits, we might suggest one of our larger rooms or suites which offer more space and may provide a more comfortable setting for your family. Additionally, our front desk is always at your service to assist with any immediate concerns or requests for quieter room placements.We hope you were able to appreciate the convenience of our central location, just minutes away from the Hammersmith Apollo and a short stroll to the extensive shopping and dining options at Westfield London.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ashleigh Hector, Guest Relations Executive
by A verified traveler
Posted 6 Dec 2024
For what appears to be a modern hotel, furniture is lacking. The mattress is not firm. There’s a stain on the carpet. The blackout curtains have tiny holes here & there. The bed is so close to the wall that I have to walk sideways & hit my head when getting up. Other areas of the room are clean over all.
When I stay outside of my home, I expect to have equal to or better than what I have at home. I don’t have tears in my curtains & stains on the carpet. Our room is #9025 and apparently queen executive rooms are on this floor.
It’s the highest and therefore you see the city scape very well.
I couldn’t get the wifi to work.
Pros are : slippers & robes. Bathroom is very updated which leaves me to question why the rest of the room has details not up to par. 4 pillows on the bed. A few snacks. 2 waters, 1 beer and a can of coke in the fridge complimentary.
The staff is friendly & we tipped housekeeping daily
We were allowed an early check in due to an overnight flight. (11 am)
Location - roughly 4 miles from the theater district. Close enough to the train station if you chose to walk & don’t have mobility issues.
*Housekeeping knocked and at the same time opened our room to which I yelled. That’s severely unacceptable.
Personally, I wouldn’t stay again. There’s so many hotels to choose from in London.
The hotel over all seems very clean and well kept. I scratch my head concerning these details.
Reception wouldn’t address our concerns.
Comment from Hotel Management
10 Dec 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Valerie, We would like to thank you for this review about your recent experience in our hotel.We are delighted that you appreciated the updated bathroom, the comfortable slippers and robes, and found the overall cleanliness to your satisfaction. It is pleasing to hear that our staff's friendliness and the early check-in service added to your comfort during your stay.However, we regret to hear of the aspects that did not meet your expectations. The condition of the furniture and the room space did not reflect the high standards we strive for. Furthermore, we apologize for the inconvenience caused by the stain on the carpet and the issues with the blackout curtains. We understand how important a restful sleep environment is and are sorry that the mattress did not suit your preference. We also deeply apologize for the disturbance from our housekeeping team; this is not indicative of our norm. Your comments on the Wi-Fi connectivity are concerning, and we are looking into this to ensure our guests can always stay connected with ease.Nonetheless, we are pleased that the room amenities, including the variety of pillows and the selection of snacks and beverages, were to your liking. The panoramic cityscape views from our executive rooms are indeed a highlight for many of our guests. Finally, we are glad that our location provided convenience for your travel to the theater district and proximity to the train station.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Lynna,Please accept our thanks for your kind review regarding your stay.We are really pleased we met your expectations.We hope to see you again on a future visit.Kind regards,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 2 Dec 2024
Excellent place for families. Very family orientated. Great atmosphere. Sweet cart was a big hit with our kids. Breakfasts were fantastic. Train station a 5 minute walk away. Fresh water in room every day.
Comment from Hotel Management
3 Dec 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear John, Thank you very much for this kind review of your recent stay.We are truly appreciative of your kind words regarding your stay at our hotel.We are delighted that you enjoyed our family-friendly atmosphere, the variety of breakfast options, and the convenience of our location near the train station. It is great that the sweet treat cart was a highlight for your children and that the provision of fresh water daily added comfort to your room. Your commendation of the room's cleanliness, the overall condition of our hotel, and the high level of service provided by our team is highly encouraging for us to hear.We look forward to seeing you again soon.Best regards,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 1 Dec 2024
Hotel was great, staff friendly and rooms had comfortable beds, perfect for short stay in London.
Comment from Hotel Management
2 Dec 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Caroline, Thank you very much for your kind review.We are delighted that you enjoyed our friendly staff, comfortable accommodations, and the restful sleep provided by our Novotel mattresses. It is always our aim to offer a pleasant environment for our guests during their London stays.However, we are concerned to hear that certain aspects did not meet your expectations. While we take pride in our hotel’s upkeep and amenities, we acknowledge that there is always room for improvement and appreciate your comments on the hotel condition and room amenities. We can assure you that we constantly strive to provide high-quality facilities and services for our valued guests.Finally, we are pleased to note that the convenience and comfort of our rooms contributed positively to your experience. Our spacious rooms are designed with contemporary decor and soundproof windows to ensure a peaceful stay, complemented by the added luxury available in our executive rooms, such as Nespresso coffee machines and iPod docks.It would be a pleasure to welcome you back. Best wishes,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Guest,We are truly grateful for your wonderful feedback.We are thrilled to learn that you had such an exceptional experience during your time with us. We hope you had the chance to experience our state-of-the-art gym facilities during your stay. Our 24/7 fitness center is equipped with modern equipment to help our guests maintain their wellness routines even while travelling.We look forward to welcoming you back for another delightful stay.Best wishes,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 26 Nov 2024
Very convenient (and comfortable) for concert at Eventim Hammersmith
Comment from Hotel Management
27 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Susan, Thank you very much for your kind review.We are delighted that you enjoyed the convenience and comfort of our hotel, the cleanliness of our rooms, and the condition of our facilities. It is also rewarding to know that our service and the room amenities met your expectations. Our team strives to provide a welcoming and enjoyable experience for all our guests, including those attending events at the nearby Hammersmith Apollo.It would be a pleasure to welcome you back. Best wishes,Anastasios Agiannitis, Guest Relations Manager
