Ratings based on 945 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Good location for concert at Eventim
by A verified traveler
Posted 23 Nov 2024
The food was lovely, the room service was amazing the staff were nice and polite
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Manager, Hotel Management
Dear Antoine,Thank you for such a positive review.We are really pleased we met your expectations.We look forward to seeing you again in the future.Best regards,
by A verified traveler
Posted 17 Nov 2024
Lobby restrooms needs attention.
Comment from Hotel Management
18 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Guest,Thanks for your review about our hotel.We are pleased that you found our service satisfactory, as we strive to offer attentive and friendly service to all our guests.However, we regret to hear that aspects of your stay did not meet your expectations. We understand the importance of maintaining high standards of cleanliness and condition in all areas of our hotel, including the lobby restrooms and guest rooms. We value your feedback and apologize for any inconvenience you experienced. Please know that we take your comments seriously and will address these areas with the utmost attention.We hope you were able to appreciate our prime location, just a short walk from Hammersmith Apollo and the Broadway Shopping Centre, as well as the convenience of being near the Hammersmith Underground Station for easy access to explore London.We are hoping to welcome you back in the future. All the best.Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Perfect for business as well as family stay
Comment from Hotel Management
15 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Bhushan, Thank you very much for this kind review of your recent stay.It is truly rewarding to hear that your stay at our hotel met your expectations.We are delighted that you appreciated the impeccable cleanliness of our rooms, the excellent condition of our hotel, and the high standard of service provided by our attentive team. Our commitment to providing a comfortable and enjoyable experience is reflected in the modern amenities and conveniences we offer, such as our satellite TV equipped rooms, fitness suite, and the diverse dining options available at both the Artisan Grill and Aroma Restaurant.We look forward to seeing you again soon.Best regards,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 14 Nov 2024
Walkable to Hammersmith station but you need to know exactly which exit to take. Service was indifferent, room was refurbished but bathroom was old, we had a bath towel that wasn’t clean, and the shower amenities provided was in a Rituals brand bottle but very watery and obviously diluted as if they were trying to cut costs. Left a small electronics device behind and it would have been a hassle to retrieve it as I had left the country so I was prepared to give it up, but it would still be nice if they had made an attempt to contact me and asked me what I would like to do with it.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Deborah,Thank you for positively reviewing your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Anastasios Agiannitis, Guest Relations Manager
by A verified traveler
Posted 12 Nov 2024
Quality for very reasonable prices
Comment from Hotel Management
13 Nov 2024 by Anastasios Agiannitis, Guest Relations Manager, Hotel Management
Dear Lorraine, Thank you very much for your kind review.It is immensely gratifying to hear about your positive impressions of our hotel.We are thrilled that you found our hotel to be of a high standard and that our room amenities added to the comfort of your stay. Our dedicated team works tirelessly to ensure that every guest enjoys a spacious and well-equipped room, complete with air cooling, satellite TV, and special touches like Nespresso coffee machines and bathrobes in our executive rooms.It is wonderful to know that you found value in your experience with us. We take pride in offering a range of facilities, from our on-site Artisan Grill and Aroma Restaurant to our state-of-the-art fitness suite, all designed to enhance our guests' stays.It would be a pleasure to welcome you back. Best wishes,Anastasios Agiannitis, Guest Relations Manager
