Ratings based on 453 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Nov 2022 on Ebookers
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Nov 2022
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Aug 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Aug 2022 on Hotels
4 out of 5
by A verified traveler

Posted 27 Jun 2022
Good value for money
5 out of 5
by A verified traveler

Posted 1 Feb 2022 on Hotels
Friendly staff, clean room, the furniture a little bit worn, the breakfast was very nice with many options, all in all I had a pleasant experience.
Comment from Hotel Management
2 Feb 2022 by Novum Hotel Ambassador , Hotel Management
Dear Monica, Thank you very much for your great rating. We are glad that you had a pleasant stay at our hotel. Hopefully we will have the chance to welcome you back soon. Kind regards Your Novum Hotel Ambassador team
4 out of 5
by A verified traveler

Good priced single room

Posted 10 Jan 2022 on Hotels
A small single room wich was perfect for staying one night
5 out of 5
by A verified traveler

Nice place to stay in Hamburg

Posted 30 Dec 2021 on Hotels
Good place, friendly service, the room was clean and comfy. Breakfast was good. I only stayed for one night so don't have more things to say. A couple of improvements would be if there were more lights in the room. And people talking in corridors could be sometimes a bit loud.
4 out of 5
by A verified traveler

Good business hotel

Posted 7 Dec 2021 on Hotels
Ok business hotel. Location not very centric, need car. Room ok
Comment from Hotel Management
9 Dec 2021 by Novum Hotel Ambassador, Hotel Management
Dear guest, Thank you very much for your good evaluation. We are pleased that you were satisfied with your room. Hopefully you will visit us again. With kind regards Your Novum Hotel Ambassador team
4 out of 5
by A verified traveler

2 might business trip to Hamburg

Posted 29 Nov 2021 on Hotels
An efficient stay in an efficient hotel. Since I was on a business trip I did not spend much time in the hotel. Hotel was in a logistically good position with easy access. My only issues were with breakfast manager, who was rude. Corona regulations are strict, I get it, but not easy to understand a manager that does not speak english, and choses to be rude to guests.
Comment from Hotel Management
30 Nov 2021 by Novum Hotel Ambassador, Hotel Management
Dear Joel, Thank you very much for rating us. We are glad that you had an efficient stay at our hotel. However we are so sorry that our breakfast manager was rude to you. This is of course not what we aim for and we apologize for the inconvenience. We will contact the breakfast manager in order to make him even more aware of how certain situations can be taken up by the guest and to carry out appropriate training. Hopefully you will visit us again still. With kind regards Your Novum Hotel Ambassador team