Ratings based on 335 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Sep 2024
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 4 Aug 2024
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Posted 1 Mar 2024
I chose this property because it was popular and close to my in-laws. Everyone gives it raving reviews, so I booked my reservation months ago.
I was also told by former employees that this place used to be Better and it is now way different from how it used to be before. I’ve had minor issues leading up to the actual day of staying at the hotel but that did not matter because I already made up my mind to stay there however, I did not enjoy my stay for the most part. The rooms are not soundproof, every night I heard a couple being intimate that was annoying. Also, people coughing and using the bathroom.. The phones in the room do not work, nor does the balcony light. TV remote did not work, nor the button to the TV,. Breakfast is repetitive and limited. My room seen better days, I feel it was very dirty in my opinion. For the hotel to be luxury, for me, it did not feel like it. I wanted to ask the front desk can I change my room on the first day that I got there but they seemed unapproachable like you may be bothering them, so me not want to be that person who complains, I just spent my nights sleeping there sometimes and the rest of the time with my in-laws because it is what it is. I wouldn’t suggest this hotel to a friend who staying in Hammamet. But again this is just my experience. Maybe somebody else will have a better room that’s more clean and doesn’t it feel cramped and stuffy. I was there for nine nights.
Comment from Hotel Management
12 Apr 2024 by sales and marketing department, Hotel Management
The Russelior team extends its gratitude for selecting our establishment for your stayWe regret to hear that your experience fell short of expectations and offer our sincerest apologies for any inconveniences encountered
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
12 Apr 2024 by sales and marketing department, Hotel Management
Nous sommes ravis que votre séjour ait été parfaitement satisfaisant !Merci pour votre retour
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
12 Apr 2024 by sales and marketing department, Hotel Management
Merci pour votre retour positif
by A verified traveler
Posted 18 Sep 2023
The hotel looks nice we were bothered by two factors:
1- zero privilege as gold members. They refused to give an upgrade even though the hotels was not full. The service was too slow. We kept waiting for almost 2 hours to get pool towels and every time we requested one they sounded very rude and indifferent.
2- we were assigned a room where we had 3 RF antennas . As experts in the field we know that was not safe at all and extremely harmful.
Comment from Hotel Management
12 Apr 2024 by sales and marketing department, Hotel Management
On behalf of The Russelior team we sincerely appreciate your choice to stay with us , our priority is to provide you with outstanding service and memorable experiencesWe regret any inconvenience during your recent visit and are actively working to improve, we look forward to the opportunity to welcome you back
by A verified traveler
Posted 14 Sep 2023
Même si l’hôtel a besoin de rénovations, la propreté est au rendez vous. La bouffe est bonne et fraîche.
Je ne pense pas renouveler mon expérience avec the russelior et je ne pense pas le recommander à quelqu’un de mes connaissances.
Lors d’un séjour de 3 nuitées en demi Pension, et plus spécifiquement dans la soirée du 11 septembre, j’ai demandé au serveur de me donner un verre vide afin de prendre mes pilules après le souper. Je tiens à préciser que j’ai acheté la bouteille d’eau du bar de l’hôtel à un temps ultérieur. La réponse était: NON il m’a dit qu’ il est interdit de me donner un verre vide dans un hôtel 5 étoiles !! J’ai demandé au serveur de parler au chef de salle. J’ai eu la même réponse de ce dernier. Il ne peut pas me donner un verre vide pour prendre mes pilules mêmes si j’ai acheté l’eau du bar de l’hôtel😨 je suis déçu d’un tel service d’un hôtel 5 étoiles. Je ne recommande pas cet hôtel et j’y reviendrai jamais …
Comment from Hotel Management
13 Apr 2024 by sales and marketing department, Hotel Management
Au nom de toute l'equipe du The Russelior nous vous remercions d'avoir pris le temps de partager votre experience avec nous et nous sommes désolés d'apprendre que votre experience n'a pas été à la hauteur de vos attentesNous tenons à vous presenter nos excuses pour l'incident que vous avez rencontré lors de votre séjour Nous espérons avoir l'opportunité de vous accueillir à nouveau dans le futur et de regagner votre confiance
by A verified traveler
Posted 30 Aug 2023
This is no way a 5 star hotel- the service is actually shocking. Staff have knowledge of what is actually going on in the hotel in terms of what is and isn’t available to clients.
I requested to speak to management, and given a whole speech and free coffee to make up for a horrible experience!
Comment from Hotel Management
13 Apr 2024 by sales and marketing department, Hotel Management
On behalf of the entire team at The Russelior we hope to have the opportunity to better serve you in the futureThank you for sharing your feedback with us
