Ratings based on 162 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Aug 2024
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Comment from Hotel Management
14 Aug 2024 by Cyrine , Guest Relation Manager, Hotel Management
Merci pour vos commentaires. Nous sommes ravis d'apprendre que vous avez passé de bonnes vacances. Vos commentaires sont précieux pour nous alors que nous cherchons constamment à améliorer nos services. Nous espérons vous accueillir à nouveau dans le futur pour une expérience encore meilleure.
by A verified traveler
Posted 5 Aug 2024
Great entertainment, friendly staff.
Room did not have bottled water, did not have fridge then received a fridge but it did not keep anything cold. Good wine selection.
Food was okay but kinda bland.
Comment from Hotel Management
5 Aug 2024 by Cyrine , Guest Experience Manager, Hotel Management
Thank you for your feedback! We’re glad to hear about your experience and appreciate your comments. If you have any further suggestions or need assistance, feel free to reach out.
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
21 Jul 2024 by Cyrine , Guest Relation Manager, Hotel Management
Merci pour vos commentaires. Nous sommes ravis d'apprendre que vous avez passé de bonnes vacances. Vos commentaires sont précieux pour nous alors que nous cherchons constamment à améliorer nos services. Nous espérons vous accueillir à nouveau dans le futur pour une expérience encore meilleure.
by A verified traveler
Posted 14 Jul 2024
😲
Comment from Hotel Management
16 Jul 2024 by Cyrine , Guest Relation Manager, Hotel Management
Thank you for your feedback, and I'm sorry to hear that your vacation didn't meet your expectations. Your comments are important to us as they help us improve our services. We strive to provide every guest with a memorable experience, and we regret that we fell short during your stay.
by A verified traveler
Posted 1 Jul 2024
The staff and service was really really good
The food was super good
Comment from Hotel Management
1 Jul 2024 by Cyrine , Guest Experience Manager, Hotel Management
Thank you for your positive feedback on our staff and service! We're glad you enjoyed the food as well. We look forward to welcoming you back in the future.
by A verified traveler
Posted 30 Jun 2024
The worst checking experience ever more than 2h
Room was ready at 4pm
Poor service food are terrible restaurant full and I can’t catch anything front desk charged me extra money pretending local taxes fees which is not more than the double amount showing I’m my reservation with Expedia
All in beverage are catastrophic and unhealthy
Never again here
Comment from Hotel Management
1 Jul 2024 by Cyrine , Guest Relation Manager, Hotel Management
Thank you for sharing your experience with us, and we sincerely apologize that your stay did not meet your expectations. Your feedback is incredibly valuable to us as we continually strive to enhance our service quality.Regarding the city tax, we apologize for any confusion. It is a standard practice that the city tax is paid directly to the hotel upon arrival. The amount varies depending on the booking agency; in your case with Expedia, the city tax is 12 DT per day per person. We regret if this was not clearly communicated prior to your arrival.Please be assured that we value your feedback and will use it to improve our communication and guest experience moving forward. Should you have any further questions or concerns, please do not hesitate to contact us directly.Thank you once again for your understanding
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
19 Jul 2024 by Cyrine , Guest Relation Manager, Hotel Management
Merci pour vos commentaires. Nous sommes ravis d'apprendre que vous avez passé de bonnes vacances. Vos commentaires sont précieux pour nous alors que nous cherchons constamment à améliorer nos services. Nous espérons vous accueillir à nouveau dans le futur pour une expérience encore meilleure.
by A verified traveler
Very good
Posted 14 Jun 2024 on HotelsVery good
Comment from Hotel Management
14 Jun 2024 by Cyrine , Guest Relation Manager, Hotel Management
Thank you for sharing your feedback. We're glad to hear that you had an enjoyable holiday . Your comments are valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for an even better experience.
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by Cyrine , Guest Relation Manager, Hotel Management
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !
by A verified traveler
Winter sun
Posted 22 Jan 2024 on HotelsStayed at the Marco Polo for 8 days with my partner. The Hotel is beautiful and extremely clean. On arrival reception staff were friendly and upgraded us to a sea view room. Reception staff were always friendly and helpful if we needed anything. Rooms are cleaned daily, have a mini fridge and come with little extras, I thought the razors were a nice touch. The grounds were extremely well maintained. Facilities were limited only due to the time of year so the outdoor pool was drained, which looks like it would be amazing in summer. The indoor pool was lovely and the spa was still open.
The smaller restaurant was used for meal times as it was out of season, adequate size for the amount of guests at the hotel, food was tasty and varied and the restaurant staff were polite and helpful.
All the bar staff were amazing, but a special mention for Ezzeddine, Slim and Ridha you are fantastic, you made us feel right at home and made us laugh endlessly.
The only negative we have was there was no animation throughout the daytime to help with the hotel being so quiet. I understand it is difficult when the hotel is quiet but i feel more effort could have been made. On the night, animation was better in the Oasis bar. You could request any music you like and dance away. Karaoke was on one night right next to the bar which everyone enjoyed. I would suggest maybe a quiz night or bingo night too etc.
Overall a fantastic hotel, we would definitely stay again
