Ratings based on 257 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Excellent stay , I liked the food and amenities
Comment from Hotel Management
3 Sep 2024 by Public Relations Officer, Hotel Management
Dear Mohamed,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay, including the food and amenities. Your satisfaction is our top priority, and we’re delighted to know we met your expectations.We look forward to welcoming you back for another great experience!Best regards,
by A verified traveler
Posted 16 Aug 2024
U have to cross the street to go to the beach.
AC was leaking
Old furniture for a five star
Food average,nothing special
Comment from Hotel Management
3 Sep 2024 by Public Relations Officer, Hotel Management
Dear Skander,Thank you for sharing your feedback. We appreciate your comments and have taken them into consideration as we strive to enhance our guest experience. Your input is valuable in helping us improve.We hope to have the opportunity to welcome you back in the future.Best regards,
by A verified traveler
Posted 3 Aug 2024
Nice place but they need better staff more professional less asking for tips for everything
Comment from Hotel Management
8 Aug 2024 by Public Relations Officer, Hotel Management
Dear Hisham,Thank you for taking the time to share your thoughts about your recent stay with us. We're pleased to hear that you enjoyed our hotel. However, we're sorry to learn that the service did not meet your expectations. Professionalism is a top priority for us, and we appreciate your feedback as it helps us to improve.Rest assured, we will address your concerns with our team to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with the high level of service you deserve.Best regards,
by A verified traveler
Posted 22 Jul 2024
I booked for triple room and sea view but they gave me standard room without sea view. I pay double more for sea view and this what i got. The room air condition is not working and its too hot. What kind of 5 star hotel is this. This is a riff off. I will file complaint to BB to your guys for not giving what i booked and post everywhere bad what the hotel did. I booked for 6 rooms and paid soo much for this.
Comment from Hotel Management
30 Jul 2024 by Public Relations Officer, Hotel Management
Dear Guest,Thank you for sharing your feedback. We are truly sorry for the issues you faced with your room assignment and air conditioning. This is not reflective of the high standards we aim to uphold, and we fully understand your frustration.Rest assured, we are taking immediate steps to address these concerns and prevent future occurrences.We value your input and hope to have the opportunity to offer you a more enjoyable stay in the future.Best regards,
by A verified traveler
Posted 28 Jun 2024
The bed was bad, the reception and the checkin agent was unwelcome
Comment from Hotel Management
3 Jul 2024 by Public Relations Officer, Hotel Management
Dear Karim,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced with the bed and our reception team during check-in. Your comments will help us improve our services for future guests. We hope to welcome you back for a more positive experience.Warm regards,
by A verified traveler
Posted 15 Jun 2024
I asked for quiet room. My room window over looking evening entertainment with loud noise and windows is not double glazing I could not hear the TV in the room
Comment from Hotel Management
18 Jun 2024 by Public Relations Officer, Hotel Management
Dear Mohamed,Thank you for your feedback. We apologize for the inconvenience caused by the noise. We'll work on improving our room assignments and soundproofing to ensure a quieter stay for our guests. Please let us know if there's anything we can do to make your next visit more comfortable.Best regards,
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
11 Jun 2024 by Public Relations Officer, Hotel Management
Dear Amani,Thank you for your feedback! We're glad you had a positive experience during your stay. If there's anything we can improve upon to earn that extra star next time, please let us know.Best regards,
by A verified traveler
Posted 15 Feb 2024
It’s all just great
The food is amazing and changes daily with different ingredients everyday
The rooms are great
The staff are always friendly and helpful
I give it overall five stars
Comment from Hotel Management
8 Apr 2024 by Public Relations Officer, Hotel Management
Dear Saleh,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed our amazing food, comfortable rooms, and friendly staff. We're dedicated to providing a five-star experience for our guests, and we're delighted that we met your expectations. We look forward to welcoming you back for another great stay in the future!Best regards,
by A verified traveler
Posted 25 Jan 2024
Excellent hotel with nice amenities , though parking was challenging and had to park outside .
Comment from Hotel Management
25 Jan 2024 by Public Relations Officer, Hotel Management
Dear Mohamed,Thank you for your kind words and feedback. We're delighted to hear that you enjoyed our hotel and amenities. We apologize for any inconvenience with parking and appreciate your understanding. We look forward to welcoming you back for another excellent stay!Best regards,
by A verified traveler
Posted 24 Dec 2023
Nice hotel with good amenities
Though parking was full and had to park outside
Room was noisy because of fan and tv was not working
Comment from Hotel Management
25 Jan 2024 by Public Relations Officer, Hotel Management
Dear Mohamed,Thank you for your feedback. We apologize for the inconvenience you experienced with parking and the noise from the fan in your room. Your comments will be addressed promptly to ensure a more enjoyable stay for future guests. We appreciate your patronage and hope to welcome you back for an improved experience.Best regards,
