Ratings based on 128 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The staff were very friendly, in particular Joe the entertainment guy.
Very very disappointed that it does not state that it is a residential/care home, made us feel very uncomfortable as they would sit and stare and point whilst unattended and when they were attended to we didn’t want to be relaxing by the pool whilst the elderly would be pushed around in wheelchairs by the nurses, due to this property been a care home we feel that the entertainment was very poor, we also feel very unhappy to say the least that it does not state that it’s a care home/ residential home and everything was mediocre until other guests arrived and they complained and then things changed a little bit but should’ve been like that from the start, would not recommend this hotel to anybody, we feel like we have been mi-sold with this “hotel” and with this been the case I would like someone to contact me back about some sort of reimbursement.
Many thanks
Comment from Hotel Management
16 Nov 2024 by Guest Relations, Hotel Management
Thank you Jake for your time and your feedback. We are happy to hear that the staff were helpful. We welcome all types of clients to our 4* hotel and have great online feedback. We could welcome general tourists, local clients and in some cases those wishing to convalesce in a good environment and all those clients are welcomeThank you for your comments once again
by A verified traveler from Austin
Posted 10 Oct 2024
Awesome property, beautiful, quiet and clean, away from the busyness of the city. If you want quiet, this is the place to be. You can walk to the beach or a few shops in about 10 minutes , but will need a taxi for anything in the city. Security assists with taxi service, very attentive. All inclusive has its perks but sometimes the food served is all over the place and sometimes doesn’t really go together, but it was good. All else fails or if you miss a meal, there is a bar that sometimes open to serve snacks and drinks. The pool is beautiful, the family room is also all inclusive: tv, entertainment, bar, lots of couches to have smaller gatherings, smoking allowed, and the bar staff are very attentive except 1. Cleaning staff counts everything, and will take your towels away before your wake or shower (they don’t replace with clean towels) and not always supply toilet paper, plan accordingly that you will not take a shower until later in the day and not sleep in. The AC was the best in all my stays in Tunisia, and the bed was super comfortable. The rooms are non-smoking. Otherwise, it was a great property.
Comment from Hotel Management
21 Oct 2024 by wb, Hotel Management
Thank you very much for taking the time to let us know your opinion which we note with our kind regards
by A verified traveler
unplanned trip
Posted 4 Sep 2024 on HotelsBooked a superior room but wasnt available until the next day. They helped move us to the correct room. Food was ok, pool area was nice and our bed was comfortable. Just had ants in the room. staff was nice, but none went out of their way to make use feel welcomed
Comment from Hotel Management
4 Sep 2024 by OS , Hotel Management
Thank you for your review which we note with thanks
by A verified traveler
Posted 16 Aug 2024
Wow an interesting visit to say the least. Hotel was good, pool area and bar was much needed. Rooms are decent, but you will come to learn at the hotel that 5 minutes means 2 hours (towels, fixing items etc.)
Reception staff, manager and animation team were amazing! So welcoming, and kind made our holiday special
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
28 Jul 2024 by os, Hotel Management
Thank you so much for your great score and wonderful comments - we hope to see you again!
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
16 Aug 2024 by OS, Hotel Management
Thank you so much for your great score - we hope to see you again!
by A verified traveler
Posted 23 Apr 2024
I did Like the mattress was so hard !! And the service not good .. we left the hotel before … and I pay another place..
Comment from Hotel Management
26 Apr 2024 by Guest Relation, Hotel Management
Dear Claudia, We are sorry to hear that you didin't enjoyed your stay at the hotel . Your satisfaction is our priority, and its our mission to take care of you since your arrival, otherwise we invite you to come back and we guarantee you a better experience. Sincerely.
by A verified traveler
Posted 4 Jun 2022 on Hotels
by A verified traveler from San Francisco
Posted 20 Oct 2019
Rude customer service
They wanted to charge me for a towel !!!!!!!!
Called them for service room but never showed up and when I checked out they wanted to charge me $20 for missing a towel!!!!!!!
Never will stay again here.
Comment from Hotel Management
13 Dec 2019 by WEB MANAGER, Hotel Management
Dear Guest,
Thank you for taking the time to tell us about your experience at Eden Yasmine Hotel & SPA. We are sorry that your experience did not meet your expectations;
At Eden Yasmine Hotel & SPA , we strive to provide a superior service experience for every customer ; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Sincerely
by A verified traveler
Posted 17 Oct 2019
Comment from Hotel Management
20 Oct 2019 by WEB MANAGER, Hotel Management
Cher Client,
C'est merveilleux de savoir que vous avez apprécié l´ensemble de notre service et nous sommes plus qu'heureux d’avoir répondu à vos attentes.
Nous espérons avoir le plaisir de vous revoir pour une autre expérience formidable.
Chaleureusement à vous,
