Ratings based on 867 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Bang for buck a good stay. Reasonable price. Comfy beds. Good Location We will go back again.
Comment from Hotel Management
20 Nov 2024 by Sd, Hotel Management
Thank you for the great feedback! We're thrilled to hear you found our location convenient, enjoyed the comfy beds, and felt you got great value for your stay. We look forward to welcoming you back again soon! Safe travels!
by A verified traveler
Posted 14 Nov 2024
Reception staff nice. Feel sorry for room service staff for the crap vaccim cleaner provided to them to do the task.The vaccum in reality sucks nothing. Mr owner . Please look into this.
Comment from Hotel Management
16 Nov 2024 by sd, Hotel Management
Thank you for your feedback. We're pleased to hear that you had a positive experience with our reception staff! We also appreciate your comments about the vacuum cleaner, and we sincerely apologize for any inconvenience caused. Please rest assured that we will address this issue immediately to ensure that our room service team has the proper equipment to maintain the high standards of cleanliness that we aim for.We value your input and hope to have the opportunity to welcome you back for an even better experience.Thanks, Grosvenor Reception Team
by A verified traveler
Posted 11 Oct 2024
Short walk to the main strip
Comment from Hotel Management
17 Nov 2024 by sd, Hotel Management
Thank you for taking the time to share your feedback with us. We're pleased to hear that some aspects of your stay met your expectations, but we also understand that there were areas where we could have done better. Providing a great guest experience is our priority, and your comments will help us make the necessary improvements moving forward.If there's anything specific you'd like to highlight or any suggestions you may have, please don't hesitate to share them with us. We genuinely value your input and are always striving to enhance our guests' experiences.We hope to have the opportunity to welcome you back and provide you with an even better stay next time.Best regards,Grosvenor Reception
by A verified traveler
Posted 7 Oct 2024
Great, comfortable room with a spa bath. It was clean and cozy, with everything you need. We’ll definitely be back. Thanks Grosvenor.
Comment from Hotel Management
16 Nov 2024 by sd, Hotel Management
Dear James,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you enjoyed the comfortable room, spa bath, and overall cleanliness of your stay. It's great to know that you had everything you needed for a cozy and relaxing experience.We look forward to welcoming you back to Grosvenor in the future!Warm regards,Grosvenor Reception Team
by A verified traveler
Highly Recommended
Posted 9 Aug 2024 on HotelsThe great guy at reception allowed me to change my room to a downstairs room due to a knee problem. Upgraded at no extra cost. Would definitely stay again.
Comment from Hotel Management
9 Aug 2024 by sahad, Hotel Management
Hi Kim,Thank you so much for your kind words! We’re delighted to hear that our reception team could assist you and make your stay more comfortable. We always strive to go the extra mile for our guests, and we're glad we could accommodate your needs. We look forward to welcoming you back on your next visit!Thanks,Grosvenor Motor Inn
by A verified traveler
Posted 8 Aug 2024
My accommodation was wonderful
Comment from Hotel Management
9 Aug 2024 by sahad, Hotel Management
Hi Jeremy,Thank you for your lovely feedback! We’re thrilled to hear that you had a wonderful stay with us. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon!Thanks,Grosvenor Reception Team
by A verified traveler
Posted 29 Jul 2024
Great stay, great property and well loacted
Comment from Hotel Management
9 Aug 2024 by sahad, Hotel Management
Thank you for your positive feedback! We’re so glad you enjoyed your stay, the property, and our convenient location. It’s always a pleasure to hear from satisfied guests, and we look forward to welcoming you back soon!
by A verified traveler
Posted 27 Jul 2024 on Wotif
Lots of hassle about $200 bond required although room had been paid for in full before we arrived. Not the fault of staff who were very polite. Bad management. Room was clean and bathroom ok but a dearth of what is usually provided. Toiletries sparse to say the least. Shower inconvenient without any place for soap or shampoo. Only one pillow
Comment from Hotel Management
9 Aug 2024 by sd, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the bond and the lack of amenities in your room. While we're glad to hear that our staff was polite, we regret that certain aspects of your stay did not meet your expectations. We take your comments seriously and will address these issues with our management team to ensure improvements are made. We appreciate your input and hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 19 Jun 2024
by A verified traveler from St Andrews
Posted 16 Jun 2024
Dirty floor, need spare towels, front of fridge damaged and small bottle of milk would be good.
