Ratings based on 13 Verified Reviews
4.1 Room cleanliness
5.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
A memorable and pleasant stay
Posted 11 Jul 2023 on HotelsA fantastic place in a beautiful location surrounded by farms and orchards. The house was very clean and well equipped. The property management was very responsive and cooperative. We had a little bit of hassle upon checking in to retrieve access code but it was resolved quickly. Initially we were not comfortable about the high security deposit they were asking as it was not a known host or a hotel but we had no issue getting the full deposit back (we followed the instructions and also took a good care of the place).
Outside pool was really great and clean, since it was outside leaves and bugs were falling in (normal thing) but with the provided net we could do a quick clean up before going in. The nice and tuned piano also was a big bonus!
Comment from Hotel Management
17 Jul 2023 by Kevin, Hotel Management
Dear Mohammadtaghi. Thank you for the stellar review! We are very happy to know you had a great time staying with us and enjoyed all our amenities! We hope to accommodate you again.
by A verified traveler
GlobayStay, more like StayAway
Posted 31 May 2023 on HotelsRenters beware, photos are deceiving. Primary reason for our rental was the pool and hot tub which were absolutely filthy with bacteria growth, stains and frogs. Despite being assured the pool and hot tub would be cleaned and operational for our stay after reading some other reviews, they were absolutely disgusting upon our arrival. Grounds were also not safe with open trenches and despite numerous requests to the property manager during our stay, they couldn't even manage to get the hot tub operational for our stay. Be warned, better more reliable options are available without the headaches and disappointment.
Comment from Hotel Management
4 Jun 2023 by Par, Hotel Management
During of such cases we are able to compensate our guests in case if such matter was not resolved and properly submitted. Note that unfortunately, due to of the time the issue was submitted, we were unable to receive outer cleaning services as their schedule did not go on weekends.We bring our sincere apology for such inconveniences you've faced.
by A verified traveler
Posted 1 May 2023
I like the two day i spend in this house. it's a perfect place to relax and visit (nigara, toronto ....)
Comment from Hotel Management
6 May 2023 by Liza , Hotel Management
Dear guest, thank you for your review! We are happy you had a great time in our apartment! It was a pleasure to be your host! We are looking forward to hosting you again!
by A verified traveler
Posted 14 Mar 2023
Property was gorgeous and the host made sure we got there safe and sound! The hot tub wasn’t great though and had some trouble heating up/staying hot which wasn’t ideal as the hot tub was one of the main reasons we chose to book this place. Everything else was good though and the place was large, beautiful and clean!
Comment from Hotel Management
14 Mar 2023 by Stanley, Hotel Management
Thank you for your review, Sonja! We are glad to hear you like our property and enjoyed your stay. If you could inform us on the issue with the hot tub, we definitely would assist you. Please make sure to register any issues in the property with the host next time. We would be happy to host you again in the future!
by A verified traveler
Posted 7 Jan 2023
Comment from Hotel Management
7 Mar 2023 by Stanley, Hotel Management
Thank you for your feedback, Colin. Please note, in case there are any issues during accommodation, we advise to always register those issues with the host. We didn't receive any complaints from you during your stay. If you could inform us, we would be able to assist and your change your impression for the better as well as the rating you gave us. We wish you all good, Sir.
by A verified traveler
Posted 6 Sep 2022
The house itself was ok. My family enjoyed the inside, with a minor inconvenience with one of the bathrooms. It kept shooting hot water and it became a problem when having to share bathrooms amongst 13 people. However, the most disappointing part would have to be the backyard. It was dirty, the grill had spider webs and mold, and the pool was dirty and had green mildew. The pool vacuum was not working properly (we have pictures and videos as proof). When we brought up these issues there was a delayed on their response, management never addressed the issues and instead stated that because we stayed (everything was paid upfront, we had no choice) they couldnt do anything about it. That was very disappointing. If we would've known it would be like this we would have stayed at a hotel.
Comment from Hotel Management
7 Sep 2022 by Stanley , Hotel Management
Thank you for your review, Michelle. We are sorry to hear this property didn't meet your expectations. We do cleanings after each guests' check out and since it's autumn leaves fall frequently, sometimes getting in the pool. The cleaning vacuum is used for such services and it was utilized. The backyard stands in a good condition since it was prepared by the cleaning team.Thank you
by A verified traveler
Posted 8 Sep 2021
Great location and close to all attractions in the area. The cleanliness in the house is the main issue. There were cockroaches all over the main level and I have number of pictures showing them around the kictchen. The maintenance of the pool is terrible and we had to clean it for our use. There were a panic alarm in the second night of our stay and the alarm sounded whole night without someone attending it. We had litterally a sleepless night.
Comment from Hotel Management
11 Sep 2021 by Stanley , Hotel Management
Hello Chandana!
There are no cockroaches in the house. Previous guests lived there for a very long time and we never received complaints about cockroaches from them. If you actually found cockroaches in the house and even took photos, then why didn't you tell us about it? Regarding the pool, it is a pool with sea water and it is regularly cleaned. We have also never received any complaints from you about the pool during your stay.
The alarm can be disabled with a code. This code was provided to you along with the check-in instruction. Again, you did not ask us for help on how to disable the alarm system.
We appreciate and respect our guests and are ready to help 24/7. It is a pity to see such a review which is even baseless.
by A verified traveler
Great property
Posted 19 Jan 2021 on Hotels Very secluded house located in a Vineyard. Very close to QEW highway. Beautiful view out of all the windows. Very close to Niagra Falls & Hamilton & Niagra on the lake. All within 30 mins drive. Nearby grocery , winery and restaurants. Perfect for couple of families on a trip. 5 bedrooms can easily accommodate 10 people comfortably. Nice/ practical full kitchen and appliances are fully functional. Very quite neighborhood. The host is super responsive & extended me early check in and an hour late checkout.
My wife wants me to add that the basic necessities were stocked in the kitchen such as salt & pepper and cleaning materials. Enough glasses and plates are stocked.
Overall very good experience and will come back.
Comment from Hotel Management
20 Jan 2021 by Arty, Hotel Management
Thank you Shakil for your great review! This is very important for us, we are happy that you like our place and hope to see you again in future!
by A verified traveler from Oakville
Posted 17 Mar 2020
The location of the apartment, with private parking is absolutely fabulous. There are amazing views from the balcony. There is a restaurant on the ground floor of the building which has wonderful food and they also accept take out orders.
The apartment itself is 100% as advertised and the owner/manager is very attentive, he responded immediate to my questions.
My only sadness was could only stay one night, but we will definitely be back!
Comment from Hotel Management
18 Mar 2020 by Vika, Hotel Management
Thank you. We appreciate your great review. And we are glad you enjoyed our service. Hope to see you at any time :)
by A verified traveler from Dartmouth Nova Scotia Canada
Posted 6 Mar 2020
The place was beautiful! Would recommend it! Can’t wait to go back
Comment from Hotel Management
18 Mar 2020 by Vika, Hotel Management
Thank you. We appreciate your great review. And we are glad you enjoyed our service. Hope to see you at any time :)
