Ratings based on 993 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 29 Dec 2024
Was a good deal for what we needed
Comment from Hotel Management
1 Jan 2025 by Samantha, Hotel Management
Dear Suzanne, Thank you for taking the time to review your experience. We are pleased to see that you were satisfied with your stay. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler
Posted 24 Dec 2024
Easy checking in and friendly staff
Comment from Hotel Management
26 Dec 2024 by Samantha, Hotel Management
Dear Annie, Thank you for taking the time to review your recent stay. We truly appreciate your feedback and look forward to seeing you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Samantha, Hotel Management
Dear Xiaohui, Thank you for rating your stay with us! We hope to see you again soon and provide you with an even better experience next time. Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Samantha, Hotel Management
Dear Harpreet, Thank you for your perfect rating of the Days Inn Brantford. We are thrilled that you enjoyed your stay and we hope to welcome you back again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler
Posted 20 Dec 2024
Wifi was not secure to enable working. Phone in room did not work. Heater was too loud. I did not stay overnight!!!!!
Comment from Hotel Management
21 Dec 2024 by Samantha, Hotel Management
Dear Veronica, Thank you for taking the time to share your feedback. During our conversation yesterday morning, you mentioned that the issue with your computer's internet connection was not related to our services but rather an issue with your device. As mentioned, I provided you with the customer service contact for our Wi-Fi Solutions provider, and I sincerely regret that they were unable to resolve the issue for you.I also apologize for the inconvenience you experienced with the phone in the first room. We took immediate action to move you to a different room, where the phone was fully functional.We are sorry that you chose not to stay overnight, and we regret that your overall experience did not meet your expectations.We truly appreciate your feedback and will take it into consideration as we continue to improve our services.Yours in Hospitality, Samantha HaroldAssistant General Manager
by A verified traveler
Posted 17 Dec 2024
I was looking for location near Kitchener and Expedia somehow show me location in Brantford which I booked and I tried to cancel it within one hour, but hotel denied my cancellation and charge me full amount. I never checked in and still had to pay the full amount which is very, very, very disappointing.
Comment from Hotel Management
18 Dec 2024 by Samantha, Hotel Management
Dear Mily, Thank you for taking the time to address your concern. I sincerely apologize that Expedia was not able to cancel your prepaid/non-cancellable reservation as you had mistakenly booked the wrong location. Please know that we are here to help and if there is anything we can do to assist you feel free to let us know. Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler from Haileybury
Posted 13 Dec 2024
Nice place clean with great customer service
Comment from Hotel Management
18 Dec 2024 by Samantha, Hotel Management
Dear S Carza Traffic Control, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Samantha, Hotel Management
Dear Perry, Thank you for taking the time to rate your experience with us. We are pleased to see that you had the perfect experience! We look forward to welcoming you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager
by A verified traveler
Posted 7 Dec 2024
Would recommend this hotel to anybody so quiet everything is so essential they offer breakfast. The beds were comfy. The rooms were clean and the gentleman at the front was extremely nice. Beautiful customer service.
Comment from Hotel Management
8 Dec 2024 by Samantha, Hotel Management
Dear Lori Ann, Thank you for your glowing 5-star review of the Days Inn Brantford. We truly value your feedback and look forward to welcoming you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager
