Ratings based on 353 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024
Checking in was a nightmare, it’s not explained well that if you book on a weekend that it’s highly likely after hours and you have to go somewhere else to check in. Then parking was extra, and not easy to find. Instructions on how to exit the place of parking was not explained at all so you looked it till you finger it out. And it’s a long walk which is definitely an inconvenience when time is of the essence. Simple instructions would of been helpful.
Manager was an idiot when checking in, asking and wanting Photo ID when he could’ve use discretion as I had confirmation emails they had also been speaking to me via phone before hand and they made it difficult to book in.
I will not book again ever. From now on I will be only be going or booking accommodation with Novatel Tainui
At least they are respectful to their guests
Comment from Hotel Management
18 Aug 2024 by Hotel Director. , Hotel Management
Thank you for your feedback. We are disappointed not to have met your expectations. Our check in process is explained and generally straight forward. If payment is unable to be processed prior to arrival, especially after hours, we do have to ask the credit card holder to be present to process check in. As is the policy for all major hotels we do require identification, confirmed at the time of booking. We do take exception to the personal attack on our duty manager. Our team member was simply doing his job while following an essential process in a polite and professional manner.
by A verified traveler
Posted 7 Jun 2024
Friendly staff, nice and clean room. Quiet spacious.
by A verified traveler
Perfect location
Posted 27 May 2024 on HotelsA great location, central to good restaurants, across from the shopping mall. Friendly staff.
by A verified traveler
Posted 5 May 2024
Good location, handy to most things. No drop off parking for bags. Floor drain in bathroom smelly
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 29 Apr 2024
Good central accommodation. Very roomy. Would recommend
by A verified traveler
Posted 9 Mar 2024 on Wotif
Convenient location.
by A verified traveler
Posted 4 Feb 2024
by A verified traveler
Posted 12 May 2019 on Wotif
by A verified traveler
Posted 7 May 2019
Liked the location and friendly staff. One downfall is the washer dryer combination.
