Ratings based on 981 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
It gave me a place to sleep and that’s all I could ask for
by A verified traveler
Posted 29 Dec 2024
Easy check in
by A verified traveler
Posted 27 Dec 2024
We got there and got our 1st room. Heater didn't work. Got another room and it smelled like someone took a perfume bath. Bathroom floor had water coming from the floor. Pillows were like bricks. Will not go back.
by A verified traveler
Posted 25 Dec 2024
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Possibly worst hotel I have ever stayed at i 40 years. Hole in wall, marks on wall. I know it's not a 5 star but this was about a -5 star at best. In the morning I found a 6 inch piece of rebar stuck up just inches behind my tire. If I had backed up another 6-8 inches..... YES I HAVE PICS.
by A verified traveler
Posted 13 Dec 2024
There was no heat working in the room so they gave us a small heater. The bathroom was dirty, pee on the wall
by A verified traveler from Cheektowaga
Posted 9 Dec 2024
Cable did not work ice machine did not work none of them worked
Comment from Hotel Management
16 Dec 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Robert, Thank you for taking the time to tell us about your experience at the Red Roof Inn Buffalo – Hamburg/ I-90. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the defective cable and the ice machine which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler from Cheektowaga
Posted 9 Dec 2024
Price
Comment from Hotel Management
16 Dec 2024 by Jonathan RediResponse Specialist, Hotel Management
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Buffalo – Hamburg/ I-90 and I were saddened to see your 2/5 score following your stay. In the future, please consider making additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Jennifer. The staff at the Red Roof Inn Buffalo – Hamburg/ I-90 and I strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
