Ratings based on 818 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Expect a 3-Star Hotel and It Should Be Okay
Posted 5 Jul 2024 on HotelsAs a regular business traveler to Europe, this property feels more like a 3 star hotel than a 4 star. Older, a bit run down hallways, elevators, and rooms. Both elevators broken while I was there, key card magnets were flawed.
Had some other issues, and the manager responded well.
Overall it was okay, but the 4 star expectation/price didn't match the experience.
Comment from Hotel Management
7 Jul 2024 by Christopher Freitag, Hotel Management
Dear Valued Guest,Your feedback is greatly appreciated and it is clear that your experience did not meet your expectations, which is a genuine concern for us. We understand that as a frequent business traveller, comfort and reliability are of utmost importance. It's heartening to hear that our manager was responsive to your concerns. Our team is always keen on providing prompt assistance to ensure a more comfortable stay for our guests. Please accept our sincere apologies for the inconvenience caused during your stay. We strive towards providing a top-notch experience to all our guests and your feedback is pivotal in guiding us towards this goal. We hope that you would give us another opportunity to serve you better in the future.Best regards Christopher FreitagFront-Office-Manager
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Christopher Freitag, Hotel Management
Thank you for your Feedback!Best regards from HamburgChristopher FreitagFront Office Manager
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 13 Mar 2024
I liked the view over the racecourse.
Comment from Hotel Management
3 May 2024 by Christopher Freitag, Hotel Management
Dear John,thank you so much for your nice feedback!You are right, booking a room with view to the racecourse is always a nice choice. We are happy to see you again at your next visit in Hamburg!Best regards Christopher Freitag Front Office Manager
by A verified traveler
Posted 16 Jan 2024
by A verified traveler from Centerville
Posted 24 Oct 2023
Ok
by A verified traveler
Posted 6 Oct 2023
by A verified traveler
Never again
Posted 20 Sep 2023 on HotelsFor €200 you expect more than broken tiles, appalling menu and the most synthetic bed linen imaginable in a totally dated room. Wow!
Comment from Hotel Management
16 Oct 2023 by Niko Trifunovski-Back office staff, Hotel Management
Moin Dear Andrew, thank you very much for taking the time to rate your recent stay with us. We are very sorry to read that we were not able to fully meet your expectations. Please be assured that we will discuss your comments with the team and take appropriate action. We take constructive criticism very seriously, as this is the only way we can continue to improve. Thank you again for choosing to stay with us and for taking the time to share your feedback with us. Kind regards,
by A verified traveler
Posted 11 Sep 2023
Comment from Hotel Management
13 Sep 2023 by Susanne Runge , Hotel Management
Dear mem,Thank you for taking the time to complete the Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 21 May 2023 on Hotels
