Ratings based on 408 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Right next to the train station and interchange for several lines, however that is the property's problem, the train can be very loud and the rooms are a little small. Otherwise the property isn't bad for a budget place to stay in Hamburg especially if you're just transiting through.
Comment from Hotel Management
30 Dec 2024 by Carmen Windisch, Hotel Manager, Hotel Management
Dear Richard,Thank you for this review of your recent stay.We are delighted that you found our property to be a good budget option for your travels through Hamburg. It brings us joy to know that the cleanliness of our rooms met your expectations.However, we understand that the proximity to the train station can lead to some disturbance, and we apologize for any inconvenience this may have caused you. Our rooms are designed to maximize comfort and efficiency within the urban space constraints, and we are sorry if they felt a bit small for your preferences.Finally, we are pleased that you appreciated the convenience of our location for transit and the services provided during your stay. Our central location next to the Barmbek train station is ideal for exploring the city, and we are happy you took advantage of this during your visit.We hope we will have the opportunity to see you again in the future. Best regards,Carmen Windisch, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Carmen Windisch, Hotel Manager, Hotel Management
Sehr geehrter Kay,herzlichen Dank für Ihre Bewertung.Wir sind begeistert zu lesen, dass Sie mit allem sehr zufrieden waren!Gern würden wir Sie einmal wieder bei uns begrüßen.Carmen Windisch, Hotel Manager
by A verified traveler
1 night stay
Posted 19 Sep 2024 on HotelsFriendly helpful staff. View over railway from the room not ideal and a bit noisy but obviously a great position for access to station.
Comment from Hotel Management
23 Sep 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Jackson,Thank you for this review of your recent stay.We are delighted that you found our staff helpful and that the cleanliness and condition of our hotel met your expectations, ensuring a comfortable stay. It is great to hear that our service contributed positively to your experience.Nonetheless, we understand that the proximity to the railway can be a concern for some of our guests. Should you decide to stay with us again, we would recommend requesting a room on the street side of the hotel, which our guests find to be quieter, offering a more restful environment.Finally, we are pleased that our hotel's prime location provided convenient access to the Barmbek train station, facilitating your travel around Hamburg.We hope we will have the opportunity to see you again in the future. Best regards,Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Nice but beds were hard
Posted 14 Aug 2024 on HotelsThe double bed was on the hard side & the sofa bed was very hard.
The room was only just big enough & we had to walk sideways to get past the sofa bed to the bathroom.
The treats for not having the room cleaned didn’t turn up but I got them after asking.
The water dispenser is the breakfast juice dispenser, so had to fill up between diners.
The shower & split bathroom were good, as was the internet.
Comment from Hotel Management
15 Aug 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Louise,Thank you for the time taken to share your experience of staying with us.We are truly happy that you found our hotel's condition and services to be exemplary. The shower & split bathroom design and the high-speed internet are indeed features we are proud of, and it's great to hear that these aspects of your stay met your expectations.However, we regret to hear that the comfort of our beds did not fully meet your satisfaction. We understand the importance of a good night's rest and apologize for any inconvenience caused. Our double beds, including the Sweet Beds by ibis, are designed to offer a supportive sleep experience, and we are disappointed to learn that this was not the case during your stay. Additionally, we are concerned to hear about the delay in receiving the treats for opting out of cleaning services, and have reminded our team to ensure prompt delivery of these thank-you gestures. Regarding the water dispenser, we offer a free coffee, water, and tea station in the lobby for all our guests, and we apologize for any confusion experienced during breakfast service.Finally, we are pleased that the overall cleanliness of your room and the condition of our hotel contributed positively to your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Posted 16 Jul 2024
Great hotel, close to the u-bahn station for travel into the centre of Hamburg, which is a great city.
Comment from Hotel Management
19 Jul 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Darren,Thank you very much for this kind review.We are delighted that your stay with us was up to your expectations in every aspect.We are pleased that you enjoyed our convenient location, the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and our room amenities. Our aim is to provide a comfortable and enjoyable experience for all our guests, and it seems we have managed to do just that. The proximity to the Barmbek train station makes us an ideal base for exploring Hamburg, and we're glad you took advantage of this.We look forward to a return visit from you in the future.Best wishes,Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Posted 6 Jul 2024 on Hotels
Good service, a bit of confusion with early check in but gave vouchers to.make up.for it. Friendly staff and super close to.train! Amazing stay!
Comment from Hotel Management
8 Jul 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Fortier, Thank you for taking the time to review your stay.We are thrilled to hear that your stay at ibis Styles Hamburg Barmbek was a remarkable one.We are delighted that you appreciated the service provided by our dedicated team, the cleanliness and comfort of your room, and our hotel's overall condition. Additionally, it is wonderful to know that our proximity to the train station contributed positively to your experience. Our central location, as mentioned in our hotel information, is indeed ideal for guests who wish to explore the city with ease.We hope to welcome you back. All the best.Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Posted 2 Jul 2024 on Hotels
Comment from Hotel Management
3 Jul 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Bewertung!Es freut uns, dass Sie sich bei uns rundum wohlgefühlt haben und wir bedanken uns herzlich für die Höchstbewertung in allen Kategorien.Wir wünschen Ihnen ein alles Gute und hoffen Sie eines Tages noch einmal bei uns zu sehen. MfG,Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
24 Jul 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Getachew,Thank you very much for this kind review.We are pleased that your experience was memorable.We look forward to a return visit from you in the future.Best wishes,Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Friendly staff.
Posted 20 Jun 2024 on HotelsThe hotels air con didn’t work. We was given a key to open the window more but it was very noisy outside.We would stay in the hotel again but only in the winter.
Comment from Hotel Management
21 Jun 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Elaine,Thank you for the time taken to share your experience of staying with us.We are pleased that you appreciated the friendly staff, and that the cleanliness and overall condition of our hotel met your expectations. Our team strives to maintain the highest standards of service and environment.However, we are sorry that your stay did not fully meet your expectations. It appears that the air conditioning was not functioning optimally during your visit. We understand the discomfort this might have caused, especially during warmer days. Moreover, the noise from outside when the windows were opened must have been inconvenient. We continuously work on soundproofing measures to enhance guest comfort, and your feedback is invaluable in these efforts.Finally, we are glad you would consider staying with us again, albeit in the winter. We look forward to welcoming you back under more comfortable circumstances.We hope to welcome you back. Best wishes,Your ibis Styles Hamburg-Barmbek Team
by A verified traveler
Nice short break
Posted 11 Jun 2024 on HotelsWe recommend this hotel. It was nice to be able to open the window because the air conditioning did not work properly. We would definitely return to the hotel but not in the hot weather.
Comment from Hotel Management
13 Jun 2024 by Your ibis Styles Hamburg-Barmbek Team, Hotel Management
Dear Elaine,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you found our hotel's cleanliness and condition to be impeccable, and that our service met your expectations. It's wonderful to receive such positive comments, as our team strives to maintain high standards.However, we regret to hear that the air conditioning in your room did not meet your satisfaction. Although our rooms are designed for comfort, we understand that individual experiences may vary, and we are sorry for any inconvenience caused. Please rest assured that our team is always on hand to assist with any in-room amenities to enhance your comfort.We are grateful for your recommendation and are thrilled you would consider returning to us in the future.We hope to welcome you back. Best wishes,Your ibis Styles Hamburg-Barmbek Team
