Ratings based on 324 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Good and clean
Comment from Hotel Management
9 Oct 2024 by Florian Giovannitti - Hoteldirektor, Hotel Management
Hi Cristina, thank you for your positive feedback! We're glad you enjoyed our clean facilities. We hope to welcome you back soon!
by A verified traveler
Excellent hotel
Posted 17 Mar 2024 on HotelsThe hotel is very clean, beds are very comfortable. We were on the first floor towards the street but could not hear anything from the street, neither from the neighbors. Very quiet. The front desk was outstanding. Very accommodating and helpful
by A verified traveler
Posted 21 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Florian Giovannitti, Hotel Management
Thanks for the great Review!
by A verified traveler
Posted 2 Nov 2022
Kind service
by A verified traveler
Posted 28 Jun 2022 on Orbitz
We will return. Affordable and very comfortable.
by A verified traveler
Posted 21 Feb 2020 on Hotels
by A verified traveler
Nice
Posted 14 Sep 2019 on HotelsRoom was okay, doesn't have an air conditioner. Breakfast was good. Front desk was very helpful.
Recommended
for Everyoneby A verified traveler from swindon uk
quiet hotel
Posted 9 Oct 2017
Pros: location
Cons: BETTER double glazing for windows to keep out noise from people in the street
Location: close to u bahn ,also good shops in either directions
nice hotel but people shouting in the street kept me awake until quite late the first night of 4 ,otherwise nice and simple and staff were very helpfull.
breakfast was just right
by A verified traveler from US in Moldova
Beware!! Don't expect loyalty points.
Posted 14 Aug 2017
Cons: Loyalty Points. You are travelling to new city I like using Expedia to see my choices and on a map. Am I suppose to know all Ibis locations??? Really
I wrote a nice review of the hotel since it was ok. However a few days latter after submitting the review Ibis denies my points because I did not book through them. I am an Ibis points member but they said since I booked through a 3rd party ( Expedia ) I get no points for my 3 night stay. Let me tell you there are a lot of hotels around Hamburg, I just will never select this one again after getting a denial of points letter after submitting a nice review. So if you want to stay here your choice, don't expect any points unless you book directly with the hotel and that may be much more expensive! Consider your Hamburg hotels carefully.
Comment from Hotel Management
18 Aug 2017 by Katharina Mackel, Hotel Management
Dear Robert,
thank you for your comments and the time you invested in both of them.
We are pleased to hear that you had a good time during your stay at our hotel.
Referring to your complaints about your loyalty points we have to say that we are bond to the terms and conditions of the Le Club Loyalty Program of Accor hotels. Therefore you have to book directly at any Accor hotel to collect points.
We hope that you have a second thought about considering our hotel for your next trip to Hamburg, because we would like to welcome you again.
Sunny greetings!
Recommended
for Everyoneby A verified traveler from US living in Moldova
Great & quiet location
Posted 11 Aug 2017
Pros: Quiet green location surrounded by parks, trails and canals for walking - VERY QUIET location near the action.
Location: Grocery shopping steps away. The mall, restaurants, shops and quaint stores 5 - 7 minute walk.
This is an updated hotel in a mainly residential area but close to everything. This is off the beaten tourist path and that is it's charm. It is surrounded by canals and all sorts of parks, it is a totally green quiet location. That said the hotel is surrounded on both sides by grocery stores, I really liked Sky. The mall and restaurants are only a 5 - 7 minute walk away plus the tram station too. You can not ask for a better staff and relaxing location for exploring the parks and the Hamburg area, we will return.
