Ratings based on 934 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Comfortable and nice bar
by A verified traveler
Posted 23 Jul 2024
Overall, this is an average hotel. However, they need to upgrade their beds. We woke up with stiff, sore backs and bodies from the uncomfortable beds.
by A verified traveler
Posted 17 Jul 2024
It would be excellent if the hotel had an chatle between airport and station.
by A verified traveler
Posted 13 Jul 2024 on Hotels
The place is great, very good location and breakfast.
by A verified traveler
Posted 13 Jul 2024 on Hotels
by A verified traveler
Posted 6 Jul 2024 on Hotels
by A verified traveler
Posted 2 May 2024 on Hotels
by A verified traveler
Posted 30 Mar 2024 on Hotels
Clean, modern hotel within walking distance of the main train station and a short walk to the old section and Hafen City on the water.
by A verified traveler
Posted 17 Feb 2024 on Hotels
by A verified traveler
For 3 star was very basic with mice thrown in free
Posted 24 Jan 2024 on HotelsAlthough it was January and cold outside the room was far too hot even with the window open....then the traffic noise is immensely loud!
Air con turned low didnt work either.
Only one pillow for each person and no extras in the room so had to ask.
No tea / coffee facilities in the room like basic UK hotels always provide.
Wasn't great to see mice running between the restaurant area and lobby either at least two on two different occasions, took a video and told reception but they didn't seem that interested.
Wont let me upload photos on here.
Comment from Hotel Management
25 Jan 2024 by Carsten Woll, Hotel Management
Dear Neil,Thank you for taking the time to share your feedback following your recent stay at ibis Hamburg City. We sincerely apologize for the challenges you experienced during your visit, and we appreciate you bringing them to our attention.We are truly sorry for any inconvenience caused by the room temperature, noise, and issues with the air conditioning. Your comfort is of utmost importance to us, and we regret that we fell short in meeting your expectations. Rest assured that we will address these concerns with our team to ensure improvements are made.Regarding the mice you observed, we take such matters very seriously, and we are sorry for any discomfort this may have caused. We will conduct a thorough investigation and take appropriate measures to address and rectify the situation.Your comments are valuable to us, as they highlight areas where we can enhance our services. We would like to assure you that your feedback will be used constructively to improve the experiences of our future guests.We understand the importance of a good night's sleep and a comfortable stay, and we regret that we did not meet these expectations during your visit. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.Should you wish to discuss your experience further or have any additional comments, please feel free to contact us directly. We appreciate your understanding and the chance to address your concerns.Kind regards,Carsten WollHotel Manageribis Hamburg City
