Ratings based on 346 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
👍
Comment from Hotel Management
8 Oct 2024 by Jacob Team, Hotel Management
Lieber Gast, herzlichen Dank für Ihren Daumen nach oben. Wir freuen uns über Ihre positive Bewertung und wünschen Ihnen alles Gute, Ihr Jacob Team
by A verified traveler
Posted 17 Aug 2024 on Hotels
Overall excellent and comfortable stay in a good location with pleasant views of the Elbe. Service was 5 star. Would have prefered firmer pillows.
Comment from Hotel Management
19 Aug 2024 by Jacob Team, Hotel Management
Dear Panayiotis, it was our pleasure hosting you during your stay in Hamburg. Of course we will note in your profile that you prefer firmer pollopws - just to be well prepared for your next stays. We wish you safe travels home and send warm regards from the river Elbe, yours Jacob Team
by A verified traveler
Posted 16 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Jacob Team, Hotel Management
Lieber Gast, herzlichen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Auf der Bewertungsskala haben wir leider nur eine 6 erreicht. Wir würden gerne wissen, was besser machen können, um auch Sie vom Jacob zu überzeugen. Melden Sie sich direkt bei uns, wir würden uns freuen. Sehr herzliche Grüße, Ihr Jacob Team
by A verified traveler
Posted 25 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Jacob Team, Hotel Management
Vielen herzlichen Dank für diese gute Bewertung, lieber Gast. Wir freuen uns, dass wir Ihnen eine gute Zeit bei uns gestalten konnten und Sie mit unserem Service sehr zufrieden waren. Beste Grüße von der Elbe, Ihr Jacob Team
by A verified traveler
Super great hotel
Posted 24 Jul 2024 on HotelsWe had the best time at the hotel. Everyone was super friendly and the breakfast buffet was excellent
Comment from Hotel Management
5 Aug 2024 by Jacob Team, Hotel Management
Thank you Jennifer, for this outstanding review. It is a pleasure for us to give our guests a good start to the day with our small but very fine breakfast buffet and freshly prepared egg dishes.We would be delighted if we could welcome you back again very soon. During summer you can enjoy breakfast on our terrace, under the linden trees with a view of the Elbe - there is (almost) nothing nicer. Stay well, yours Jacob-Team
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Jacob Team, Hotel Management
Lieber Gast, anhand Ihrer Bewertung können wir erkennen, dass Sie nicht so ganz überzeugt von Ihrem Aufenthalt bei uns waren. Gerne würden wir wissen, woran dies gelegen hat und was wir besser machen können. Wenn Sie mögen, schreiben Sie uns gerne auf unserer Hotel-E-Mail Adresse an - wir würden uns freuen. Herzlichen Dank und beste Grüße, Ihr Jacob Team
by A verified traveler
Posted 27 May 2024
Beatiful hotel
Comment from Hotel Management
29 May 2024 by Jacob Team, Hotel Management
Dear Asta, thanks a lot for your high rating and your nice words. We appreciate your feedback and wish you safe travels home. Come back soon, we are looking forward welcoming you again. Yours Jacob Team
by A verified traveler
Just one thing missing
Posted 10 Apr 2024 on HotelsThis Hotel needs air conditioning in order to stay in business otherwise excellent
Comment from Hotel Management
6 Jun 2024 by Jacob Team, Hotel Management
Thank you Dan, for your fantastic rating and the review. Unfortunately we have no air condition in our guest rooms but the temperature can be regulated via a ventilation system. We would be delighted to welcome you despite the lack of air conditioning. If you choose a room to the back yard, you can easily sleep with windows open for healthy fresh air. Awaiting your next stay, yours Jacob Team
by A verified traveler
Posted 21 Sep 2023
Excellent patio and stay
by A verified traveler
Wonderful location and property
Posted 19 Sep 2023 on HotelsI've enjoyed this property once more. The terrace is wonderful, and the rooms are comfortable and spacious. With the change in temperature, it was a shame that the room had no A/C. My main complaint was the amount of mosquitoes that came into my room in one afternoon. It was unbearable.
