Ratings based on 75 Verified Reviews
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024 on Hotels
by A verified traveler
Posted 24 Dec 2023
Highly recommend
by A verified traveler from Yatton
Posted 19 Nov 2023
Lovely hotel, room was quite small, but was comfy and there was also a nice bar and reception area
by A verified traveler
Posted 1 Nov 2023
Ok rooms and hotel. Staff not that freindly or helpful. Location is very unsafe.
Comment from Hotel Management
3 Nov 2023 by Your team of the niu Fusion, Hotel Management
Dear guest,Thank you for your positive comment. It's nice to read that you liked our hotel and the room. Thanks also for letting us know. However, we regret that you were not satisfied with the staff. We sincerely apologise for the inconvenience caused and hope that we will be able to welcome you back as our guest.
by A verified traveler
Posted 9 Oct 2023
Initially our shower was broken and held together by tape, the area was incredibly noisy and I found hairs on the new towels.
Comment from Hotel Management
10 Oct 2023 by the niu Fusion, Hotel Management
Dear guest,Thank you for taking the time to leave a review.We regret that your shower was initially broken and you were not satisfied with the cleanliness. The described shortcomings do not correspond to our usual service and quality standards. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience. As you may appreciate the local area is not under our control.Hopefully you'll give us another chance to provide a better experience in the future.With kind regardsYour the niu Fusion team
by A verified traveler from North las vegas
Posted 4 Oct 2023
Breakfast is too expensive for the options they offer. It’s more convenient to have breakfast at any of the restaurants that surround the hotel. The bed is super comfortable and the property’s location is close to public transportation and central station.
by A verified traveler
Posted 19 Sep 2023 on Hotels
by A verified traveler
Posted 4 Sep 2023
Staying at the Niu was a mixed experience, both good and bad.
The good points first - the included breakfast contained a lot of variety (a lot more than other hotels), the staff were quite friendly, the artwork was lovely and the Internet speed was good. Additionally, the room was quite modern and the presentation of the room was good. I was also not penalised because I was late (due to a delay in trains) - but I don't know if this was to do with Expedia or to do with the hotel itself.
Unfortunately, these points were marred a little by the fact the bathroom (and shower especially) was small, the room was super warm (noting, in fairness, it was summer and I was on the top story) and there was no air conditioning. There also seemed to be some discrepancy - in the first two days - between whether I had paid for the included breakfast (which I had via Expedia) or not and I had to spend a bit of time with Expedia to check and reach out to the hotel.
To be fair, this is not a terrible hotel, it's a reasonable hotel, but to take it from an 'okay' hotel to a good or great hotel would be the introduction of (reverse cycle) air con, better signage from the outside and consolidating records rather than my having to go back to Expedia to sort out whether I can have breakfast in the hotel or not.
Comment from Hotel Management
5 Sep 2023 by the niu Fusion, Hotel Management
Dear guest,Thank you for sharing your positive as well as negative experiences with us. Your feedback is very important to us. It helps us to constantly put our services to the test. We apologise for any inconvenience caused. We would be very pleased to have you visit us again.Best regards,Your team of the niu Fusion
by A verified traveler
Posted 17 Aug 2023
Customer service or customer satisfaction seems lost in the transaction after several times engaging with the Host face-to-face at the front desk. I wonder whether diversity training has reached this employer to improve profit margin. For diversity, the neighbourhood seems friendly to the eyesore of a sex shop, prostitutes and refugees roaming hopelessly and waiting for their next victim. Be careful with your mobile phones, wallet and purse. I will not even inform my worse enemy to book this accommodation. There was no fridge in the room or air conditioning. Contrary to what was been promoted as a global chain of Hotels with five stars. Not Disabled and LGBTQ friendly. We hope you enjoy your stay with Novum Style Hotel Hamburg-Centrum the niu Fusion.
by A verified traveler
Expensive with no value
Posted 7 Aug 2023 on HotelsIncredible expensive and really mediocre accommodation. Room claustrophobic small. Low light, even in a bathroom. No A/C so needed to have a window open the whole time to have some air. That meant tons of noice, from people in that "lovely" neighborhood, police cars and ambulances, construction work, house keeping at ungodly hours etc. Breakfast very simple. This is not a place i would ever consider returning again.
