Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
The hotel was very clean, the staff was very friendly. The bar was very nice, old style. We will prefer again for our next visit
Comment from Hotel Management
31 Dec 2024 by Susanne Lindhorst, Hotel Management
Dear Eda, thank you very much for your great feedback. We are glad that you enjoyed your stay with us and we hope to welcome you back with us soon. Best regards, Susanne Lindhorst (Revenue Manager, Hotel International Hamburg)
by A verified traveler
Posted 26 Sep 2024
Breakfast is great but the facility is very decayed. Carpets and curtains are stained and broken - they seem at least 20 years old.
The location is bad for a tourist. Cabs are difficult to get and take a long time. Not walkable to downtown and touristic destinations. It feels like a cheap college dorm. I think people actually live in it. Definitely not the price Expedia found for us.
by A verified traveler
Posted 20 Jul 2024
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by A verified traveler
Posted 7 Jul 2024
by A verified traveler
Posted 26 Jun 2024
Location
by A verified traveler
Posted 24 Jun 2024
by A verified traveler from hollywood
Posted 19 Jun 2024 on Travelocity
Great service, clean,,good location.
by A verified traveler
This hotel fails the basics
Posted 21 May 2024 on HotelsThe word that most aptly describes this hotel is "worn". It appears to have built in the late 80's or early 90's and I don't think there has been a single refurbishment effort made since. The carpets are near threadbare, the walls are in dire need of a paint job, and I don't think a single piece of furniture in the room was undamaged, though for the most part it was still functional. There were too few wall sockets to charge more than one phone without disconnecting lamps and right outside the room one wall lamp flickered and another was burnt out, but the one unforgivable crime was the state of the madras. There were 2 single madrases to a double bed (which is apparently the German way). Both were of dubious quality, but while one was at least still firm the other was so worn and soft that you basically fell into it like a waterbed leading to me waking up the next morning with back pain. The bed is the one thing that MUST be okay, otherwise nothing is okay, when we complained we were told that there was nothing to be done, how a hotel this size doesn't have a few reserve madrases on hand is beyond me, but dealing with breakages is, as we have already established, a non-priority at the Holiday Inn.
Even if everything else had been top notch, a faulty bed earns you one star, so that is what this hotel is getting.
Do not stay at the Holiday Inn if you have other options.
Comment from Hotel Management
22 May 2024 by Hotel International Hamburg, Hotel Management
Dear Rune,thank you for your personal feedback. We regret that we were not able to convince you of our service and performance in all points. We take your critical comments very seriously and will discuss them with the responsible departments.We have already started planning the renovation of our house - please ask for the current status when you make your next booking.Best regardsYour Hotel International Team
by A verified traveler
Posted 2 Jan 2024
The hotel was absolutely lovely inside. Gorgeous artworks, modern and spacious lobby. The restaurant and bar was amazing and staff were friendly and attentive. The food was great and the service too. Our room was simple and very clean, perfect for what we needed. The view was not too bad, the area its in looks run down, with derelict buildings and graffiti and sewage smells to one side amd a nice park and the river to another. I mean its close to a motorway and train station...good transport links so we hopped on and off of the trains, we couldn't fault the public transport system. Not sure how safe i felt walking back under the motorway at night-time, but didnt see many people. The hotel felt very safe and I would return again. Thanks for having us Hamburg!
by A verified traveler
Okay
Posted 10 Nov 2023 on HotelsOn the outskirts of the city centre but easy transport links. Hotel reception staff very professional and efficient.
The triple room we had had a lovely view overlooking the river but was rather dated.
Mattress edge was rather saggy.
Didn't have breakfast as at €20 each it's far too expensive.
Housekeeping could have been better, didn't replace coffee sachets or toiletries.
Comment from Hotel Management
13 Nov 2023 by Nadja Wagner (Guest Relations), Hotel Management
Dear guest,Thank you for taking the time to leave us a review. We are delighted that you praised the transport links and our reception staff - we are happy to pass on the latter compliment internally.In fact, we are already planning to completely renovate our hotel next year. The hotel rooms will then also shine in new splendour.For many guests, our breakfast is the perfect start to a long day in Hamburg. Well-fuelled, it's the ideal way to explore the city and the large selection leaves nothing to be desired for our guests.Please visit us again soon.Best regards from Hamburg, Nadja Wagner (Guest Relations)
