Ratings based on 187 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.6 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
The Hotel is very clean. Rooms are tight. Breakfast was OK but not outstanding. Limited hot food options. Fruits not fresh, look like caned ones. No air conditioning. Fortunately was not hot during stay. Next to a Shell fuel station and car wash. Noisy room due to that.
by A verified traveler
Posted 25 Jul 2024
Rooms are very, very small.
by A verified traveler
Posted 20 Jul 2024 on Hotels
by A verified traveler
Posted 3 Jul 2024
Nice clean room. Breakfast had good options as well.
by A verified traveler
Posted 1 Jul 2024
Room was very small despite being a "double". Rooms are advertised as being soundproofes but considering there is a sizeable gap between the door and the floor, this really isn't the case, you can hear everything. Breakfast was terrible, there was barely anything, only one or two meat and cheese selections and no pastries etc that you would expect from a continental breakfast.
The room was too hot and as there is no air conditioning the only way to try and cool the room is too open the window, but if you do this you'll get fumigated by the petrol station next door. As for the bed, they are so uncomfortable my husband spent most of our stay there in significant discomfort. There are no tea and coffee making facilities within the room and there was no desk to speak of, not unless you couldn't the side of the bed as a desk. Overall very expensive for it's location on the outskirts of the city centre and very very basic.
by A verified traveler
Posted 23 Jun 2024
Very clean , nice and staff super friendly
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 7 Feb 2024
by A verified traveler
Mediocre Stay: Lackluster Service
Posted 12 Nov 2023 on HotelsMy hotel experience was mediocre. The staff’s lack of warmth was evident, and there was a noticeable absence of a birthday greeting despite it being my special day. Disappointingly, the room size didn’t meet expectations, and despite my Gold member status, the requested upgrade was not granted.
Comment from Hotel Management
14 Nov 2023 by Your team of Novum Hotel City Nord, Hotel Management
Dear guest,Thank you for your honest feedback about your stay at our hotel. We are really sorry to hear that your stay was not satisfactory in many ways.Please be assured that we take your comments very seriously and have already taken steps to resolve the issues you raised. We apologise for any inconvenience you experienced during your stay and hope that you will give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 6 Nov 2023 on Orbitz
The hotel was just OK for the price. The breakfast was OK, the room was small but clean, etc. I was a bit suprised they charged for parking considering their parking wasn't full and it was in an area that is relatively residential but the price at 5 euros wasn't ridiculous, either. Nothing special.
