Ratings based on 1,490 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Great staff immaculately clean 5 star great vfm
Comment from Hotel Management
12 Nov 2024 by Serhat Solmaz Assistant Residence Manager, Hotel Management
Dear Keith,Thank you for your good rating. We are glad that you have enjoyed your stay with us. We look forward to welcoming you again. Best regards,
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Citadines Michel Hamburg, Hotel Management
Lieber Vince, vielen Dank für Ihre Buchung und Ihre schöne Bewertung. Wir freuen uns sehr, dass alles zu Ihrer Zufriedenheit war und sie einen schönen Aufenthalt hatten. Wir hoffen, Sie bald wieder in unserem Haus begrüßen zu dürfen. Schöne Grüße aus Hamburg, Ihr Team aus dem Citadines Michel Hamburg
by A verified traveler
Posted 23 Sep 2024
The laundry room was a nice surprise.
Comment from Hotel Management
24 Sep 2024 by Citadines Michel Hamburg, Hotel Management
Dear Michele, Thank you very much for your booking and your lovely feedback. We are very pleased to read that you had a lovely stay in our hotel and that we were able to fulfill your expectations. We look forward to welcoming you back to our hotel for another stay in Hamburg.Best regards from Hamburg, your Team from Citadines Michel Hamburg
by A verified traveler
Good location
Posted 25 Aug 2024 on HotelsHelpful staff
Clean tidy spaces
Got a lovely suite
Great new coffee machine, made lovely freshly grounded coffee so always fresh and full of flavour
Comment from Hotel Management
26 Aug 2024 by Serhat Solmaz Assistant Residence Manager, Hotel Management
Dear Stuart,Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again. Best regards,
by A verified traveler
Posted 14 Aug 2024 on Hotels
All in all we were happy with our stay. The location was excellent.
The room had a nice layout and look, but needed a more thorough cleaning in the corners.
The bed was very comfortable, but unfortunately the sofa bed was neither comfortable as a sofa or a bed.
The staff was nice and helpful.
Comment from Hotel Management
15 Aug 2024 by Citadines Michel Hamburg, Hotel Management
Dear guest, Thank you for your positive feedback regarding your stay. We are pleased that you had a nice stay in our house and that you liked the location. We have already forwarded your feedback to our colleagues and we will take care of it. We are very sorry that we did not hand over your room in perfect condition, as this did not meet our own high expectations. We look forward to welcoming you to our hotel again. Best regards from Hamburg, your team from Citadines Michel Hamburg
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Citadines Michel Hamburg, Hotel Management
Lieber Kevin, vielen Dank für deine schöne Bewertung. Es freut uns sehr, dass du mit deinem Aufenthalt zufrieden warst und du einen schönen Aufenthalt in unserem Haus hattest. Wir freuen uns darauf, dich bald wieder in unserem Haus begrüßen zu dürfen. Schöne Grüße aus Hamburg, dein Team aus dem Citadines Michel Hamburg
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Citadines Michel Hamburg, Hotel Management
Lieber Dennis, vielen Dank für deine positive Bewertung. Wir freuen uns sehr, dass alles zu deiner Zufriedenheit war und du einen schönen Aufenthalt in unserem Haus hattest. Wir hoffen dich zeitnah wieder in unserem Haus begrüßen zu dürfen. Schöne Grüße aus Hamburg, dein Team aus dem Citadines Michel Hamburg
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Citadines Michel Hamburg, Hotel Management
Dear Zabi,Thank you very much for your booking and your lovely feedback. We are pleased that you had a lovely stay in our hotel and that we were able to fulfill your expectations. We look forward to welcoming you back to our hotel for another stay in Hamburg.Best regards from Hamburg your team from the Citadines Michel Hamburg
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
31 Jul 2024 by Citadines Michel Hamburg, Hotel Management
Liebe Susanne, vielen Dank für deine schöne Bewertung. Wir freuen uns, dass wir dir einen schönen Aufenthalt in Hamburg ermöglichen konnten und das alles zu deiner Zufriedenheit war. Wir freuen uns darauf, dich bald wieder in unserem Haus begrüßen zu dürfen. Schöne Grüße aus Hamburg, dein Team aus dem Citadines Michel Hamburg
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Citadines Michel Hamburg, Hotel Management
Dear Laust Holm,Thank you very much for your nice review. We are pleased that everything was to your satisfaction and that you had a nice stay. We look forward to welcoming you again in our house during another stay in Hamburg. Best regards from Hamburg, your team from the Citadines Michel Hamburg.
