Ratings based on 1,019 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Sep 2024
Very nice modern appartment. Short walk to Speicherstadt attractions. Well equiped kitchen. Would stay here again.
Comment from Hotel Management
11 Sep 2024 by Franziska Brunn, Hotel Management
Dear Robert,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our modern apartment and its convenient location near Speicherstadt. It's great to know that the kitchen met your needs, and we're delighted that you'd choose to stay with us again.We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler
Posted 19 Aug 2024
The experience was really good, except the WiFi in room was awful.
Comment from Hotel Management
20 Aug 2024 by Franziska Brunn, Hotel Management
Dear Hussain,Thank you very much for your great review and the time this consumed.We hope to welcome you again soon.Best regards,
by A verified traveler
Posted 15 Aug 2024
Adina Hotels are perfect for families. Unfortunately the pool was closed but the room was great, nice breakfast and great location
Comment from Hotel Management
16 Aug 2024 by Franziska Brunn, Hotel Management
Dear Courtney,Thank you for your review! We’re delighted to hear that you found our hotel perfect for families and enjoyed the room, breakfast, and location.We apologize for the inconvenience caused by the pool being closed. We’re working hard to ensure all amenities are in top condition for future stays.We look forward to welcoming you back and hope to offer you a complete experience next time!Best regards,
by A verified traveler
Posted 27 Jul 2024
Good room size. Great location. Walking distance to the top destinations.
Comment from Hotel Management
29 Jul 2024 by Franziska Brunn, Hotel Management
Dear Michael,Thank you for your positive review.We are thrilled to hear that you enjoyed the spacious room and our great location. It’s wonderful to know that you found our proximity to top destinations convenient.We hope to welcome you back soon for another great stay.Best regards,
by A verified traveler
Posted 17 Jul 2024
Check in was too slow.
Comment from Hotel Management
22 Jul 2024 by Franziska Brunn, Hotel Management
Dear Jin,Thank you for taking the time to provide us with your feedback. I apologize for the slow check-in process you experienced. We understand that efficiency at check-in is crucial, and I’m sorry we did not meet your expectations in this regard.Your comments are valuable, and we will address this issue with our team to ensure a faster and more streamlined check-in experience in the future.We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Best regards,
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
12 Aug 2024 by Franziska Brunn, Hotel Management
Dear Bharath,Thank you very much for your incredible review!We are happy to see tat yoor stay with us exeeded expectations and we hope to welcome you again.Best regards
by A verified traveler
Posted 10 Jul 2024
We moved to this hotel last minute as our other place was so noisy. It was the perfect escape. The room was beautiful, great amenities and so easy to walk everywhere. Plus there was public transport right out the front of the hotel.
Comment from Hotel Management
22 Jul 2024 by Franziska Brunn, Hotel Management
Dear Lisa,Thank you so much for your wonderful feedback! We’re thrilled to hear that our hotel provided the perfect escape from the noise and that you enjoyed the room, amenities, and convenient location.It’s great to know that our proximity to public transport and walkability added to your positive experience. We always strive to offer a comfortable and enjoyable stay for our guests, and it’s rewarding to hear that we succeeded in doing so for you.We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler
Posted 9 Jul 2024
Lovely property, awesome room with small kitchenette and great staff!
Comment from Hotel Management
22 Jul 2024 by Franziska Brunn, Hotel Management
Dear Jodi,Thank you for your review.We are pleased to see that you have enjoyed your stay with us and hope to welcome you again soon.Best regards
by A verified traveler
Posted 27 Jun 2024
Rooms were excellent. Room service is every 3 days but you can request extra. Breakfast was good. Two negative issues. Charged €8.60 for 2 small bottles of water at reception. Bar staff at the bar slow and inefficient. The bar closed before 23.00.
Comment from Hotel Management
22 Jul 2024 by Franziska Brunn, Hotel Management
Dear Seamas,Thank you for your feedback and for highlighting the positives of your stay. We’re glad to hear that you found the rooms excellent and enjoyed the breakfast.We apologize for the inconvenience you experienced with the water charges and the service at the bar. Your comments are important to us, and we’ll address these issues with our team to ensure improvements are made.Thank you again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future.Best regards
by A verified traveler
Great location
Posted 26 Jun 2024 on HotelsThe location is fantastic. The U1 is right outside, which makes getting anywhere very easy. There are also many sites you can easily walk to like Miniature Wonderland and St Nikolai church.
The buffet breakfast was fantastic and totally worth the add on.
The only complaint that I have is that the air conditioning didn’t seem to do much of anything. We turned in on full blast and could barely feel anything coming out.
Comment from Hotel Management
22 Jul 2024 by Franziska Brunn, Hotel Management
Dear Jessica,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the fantastic location, the convenience of the U1 station, and the proximity to local attractions. It’s also great to know that you found the buffet breakfast to be worth it.We’re sorry to hear about the issue with the air conditioning. This is definitely not the experience we aim to provide, and we’ll have our maintenance team look into it to ensure it’s functioning properly for future guests.Thank you for bringing this to our attention. We look forward to welcoming you back and providing you with an even better stay.Kind regards
