Ratings based on 93 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Aug 2024
Amazing service, staff members very attentive, delicious food, beautiful resort
by A verified traveler
Posted 19 Jul 2024
Only problem is transportation
by A verified traveler
Ok for families but dated
Posted 18 Jul 2024 on HotelsThe hotel is good, but seems as old as if you traveled in time. And the staff is really slow.
by A verified traveler
Posted 15 Jul 2024
Very friendly staff. Great service. Amazing place to chill
by A verified traveler
Back to the 90s
Posted 12 Apr 2024 on HotelsIt seems that since it first open, no investment has gone into the hotel. Old facilities, very slow service with just a few good service guys trying their best. 70% of them go in circles. It can take an hour to get drinks and pizza.
We played golf, tho the caddies try their best, the equipment for rental is incomplete and old. No shop… really poor vision of what this business could do.
by A verified traveler
Posted 18 Mar 2024
Overall we loved all facilities in and around the hotel. Its absolutely amazing. We look for to stay in Shangrila Hambantota during our next vacation in Sri Lankan
by A verified traveler
Posted 2 Mar 2024
We had to wait for an hour for our room to be ready even though we arrived on time and pre-booked months before. There was no compensation offered either for the inconvenience. The rooms are quite far from the elevators so there was a lot of walking involved just to get anywhere. Apart from that, the hotel was good.
by A verified traveler
Posted 27 Feb 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024
Big and nice facility similar to 5-star hotels in Turkey.
Food is quite nice. Area around the hotel is also big and nice.
There is nowhere to go other than the hotel area and there is really nothing to do if the weather is not good - no leisure is organized for the hotel guests except for 12.00pm aerobics once a day. Prepare for a one-week waiting like to the spa, they only have 2 massage girls and 1 ayurveda specialist for a huge facility. Ocean is not good for swimming. Sunbathing beds/decks are few and occupied by some guests in the morning and abandoned till the come to enjoy the pool around noon time, so prepare to fight for those to get a space by the pool.
Staff is friendly but many of them do not understand English very well or may be there is some other reason, but getting things done - should it be a cup of coffee or getting your laundry bag back to the room can take 5 times more times and efforts than you originally planned. Really this hotel is overestimated and except for a fancy facility and good food, it is the most boring place on Earth.
by A verified traveler
Posted 27 Nov 2023
Excellent service with good staff.
