Ratings based on 5 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
5.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Nalin Fernando, Hotel Management
Dear Masego,Thank you for sharing your feedback. We’re truly sorry to hear that your stay didn’t fully meet your expectations.We understand that accommodating two individuals weighing over 300 pounds each in a standard double room might not have provided the comfort you were seeking. We apologize if this impacted your experience, as we aim to make each guest’s stay as comfortable as possible within the specifications of our rooms.We also noticed that you chose to continue your stay at another property, Shangri-La, which offers a luxury experience at 185 per night, while our rates are more budget-friendly at 60 per night. We aim to deliver the best possible experience within our pricing tier, and we’re pleased that 18 other members of your group, including Arosha Hettiarachchige, enjoyed their stay and even left us a 5-star review on Google. If there’s anything specific you’d like to share about your experience with us, please feel free to reach out directly to the hotelThank you again, and we hope to welcome you back in the future for an improved stay.Best regards,Nalin FernandoJade Green Hambantota
by A verified traveler
Posted 17 Oct 2019 on Hotels
by A verified traveler from Ibiza/Spain
Posted 10 Jun 2019
Nothing, but the site
by A verified traveler from Eastbourne
Posted 28 Dec 2018
The stafff were extremely nice and helpful. Unfortunately the menu showing many menus were not able to be produced. This hotel seems to serve up hundreds of takeaways leaving the residents having to wait a long time for service. Coffee at breakfast time arrived ages after the food. Toast had to be sent back several times before it arrived as toast - until we had trained them. Manager was very helpful and friendly. There was no bedroom service during our 4 days so towels were definitely in need of changing and toiletries were not replenished - so take your own. Maybe we should have asked. All in all it was ok.
Comment from Hotel Management
18 Jan 2019 by Nalin Fernando, Hotel Management
Dear Sir or Madam,
thank you for your review we take comments very seriously and after this we have trained our restaurant staff.
we have a policy of doing the room when the guest request as this is around trip hotel and most guest have valuable small items like gems and gold which they have bought from the trip.
currently we have introduce a system where the manager will reach and ask the guest whether its OK clean the rooms
by A verified traveler
Huge and beautiful room
Posted 26 May 2017 on HotelsGreat and huge room with amazing view over the salt lake. Beautiful smiley staff. Nice pool. Very tasty uncomlicated breakfast. Our driver was provided with 3 meals a day! Fun time watching the huge monkey family playing in the trees. They can be quite loud at times. Hambantota is a small and and easy going town. Good shopping.
