Ratings based on 202 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2019 on Hotels
It’s a business travel type hotel-utilitarian, not luxury. Walking distance to a cute town with good restaurants. Breakfast was above average for food choices.
Comment from Hotel Management
5 Nov 2019 by Hotel Concorde Hamamatsu, Hotel Management
Thank you very much for staying at Hotel Concorde Hamamatsu.
Thank you again for your feedback during this busy time.
We look forward to seeing you again from our staff.
by A verified traveler
Good price with breakfast and great transit
Posted 7 Oct 2019 on HotelsHotel Concorde was well priced, especially as our stay included a generous buffet breakfast. Extremely good bus service connects the hotel to the Hamamatsu Station. And the Hamamatsu Castle is next door. Lobby is grand with 20 foot ceilings but laundry room/vending machine room is a bit sketchy.
Comment from Hotel Management
26 Oct 2019 by Hotel Concorde Hamamatsu, Hotel Management
Thank you very much your message.
Did you have a good time to stay in Hamamatsu?
We hoped, you had a good time here.
by A verified traveler
Posted 30 Jun 2019 on Hotels
Comment from Hotel Management
2 Jul 2019 by ホテルコンコルド浜松 宿泊課 池本 梨紗, Hotel Management
この度はホテルコンコルド浜松をご利用いただきまして誠にありがとうございます。
またお忙しい中ご投稿いただきまして誠に感謝いたします。これからもお客様が安心しておくつろぎいただける雰囲気づくり、より良質なサービスの向上に努めてまいります。
またのお越しをスタッフ一同心よりお待ち申し上げております。
by A verified traveler
Nice place stay in the Hamamatsu.
Posted 19 May 2019 on HotelsThe Service was excellent. The size of the room is better than expected but no king or queen size bed available. The bathroom in the room is a typical unit bath and nothing good.
Comment from Hotel Management
7 Jun 2019 by Hotel Concorde Hamamatsu, Hotel Management
Thank you very much your message.
Did you have a good time to stay in Hamamatsu?
We hoped, you had a good time here.
by Paul
Reasonable hotel but nothing exceptional
Posted 6 Jun 2017 on HotelsThis hotel was quite reasonable and satisfactory but nothing exceptional or over the top. The room itself was quite average, nothing bad, nothing great. The tea kettle in my room was a bit difficult to use, so I eventually gave up (though perhaps this is the fault of my own). The room was fairly clean and the air conditioner was easy to function.
The wifi was alright. It worked fairly well, but I had some trouble accessing it at times.
The staff were generally courteous and helpful. They appeared to speak English well also.
The food was also pretty good and fairly reasonably priced for a hotel of this status. I had the breakfast buffet daily. The buffet had a fair selection of Japanese and western food. I also ordered room service one evening, which was also quite tasty.
Location is a ten to twenty minute walk from popular food and nightlife places. It is also right near Hamamatsu Castle and its accompanying park.
All in all, I would stay here again. It isn't the best place I have ever stayed in, but for a short business trip it or traveler trip, I think it definitely does the job.
Comment from Hotel Management
25 Jun 2017 by Hotel concorde hamamatsu, Hotel Management
Did you have a good time to stay in Japan?
We hoped you had a good time in Hamamatsu.
Thank you very much for your comment.
Recommended
for Everyoneby A verified traveler from Ibaraki.Japan
Posted 4 May 2017
Fantastic.Beautiful.
You can see the Hamamatsu castle and beautiful city.
Comment from Hotel Management
3 Jun 2017 by ホテルコンコルド浜松, Hotel Management
Thank you very much for staying at Hotel Concorde Hamamatsu this time. And also thank you for posting such a nice picture.
The surroundings of Hamamatsu Castle are a green park, and there are lawn open spaces and Japanese gardens, so it is a recommended spot where you can spend a relaxing time.
by A verified traveler
Clean hotel & nice staffs
Posted 20 Dec 2016 on HotelsThe room condition was great. Everything in the room were very clean, and the bed was quite cozy though the room itself was a bit small. 20 min walk from Hamamatsu station, so it's a long distance for walking. But you can take a bus from the station(10min), so the location wouldn't be that problem if you move during bus running hours. I loved styaing in this hotel, and will stay again if I visit Hamamatsu area in future. Definitely good value for the price.
Comment from Hotel Management
13 Jan 2017 by General Manager, Hotel Management
Thank you for staying at Hotel Concorde Hamamatsu.
Thank you for your kind words.
Some of Concorde's special features include a humidifying air cleaner in each room, comfortable Simmons beds, and its location right next to Hamamatsu Castle Park.
All of us look forward to having you stay with us again.
Recommended
for Everyoneby A verified traveler from mg toronto canada
Nice location
Posted 17 Nov 2016Very nice hotel 15 mn from downtown quiet nice and efficient staff
Comment from Hotel Management
18 Dec 2016 by ホテルコンコルド浜松, Hotel Management
Thank you for staying at Hotel Concorde Hamamatsu. Thank you for your kind words. All of us look forward to having you stay with us again.
by A verified traveler from 神奈川県
Posted 7 Nov 2016
最悪のサービス。 すべての従業員は訓練が必要。私に起こったすべてのことを話せば、このメッセージは非常に長くなります
Comment from Hotel Management
17 Dec 2016 by ホテルコンコルド浜松, Hotel Management
沖野様、この度は折角ご利用下さいましたのにご気分を慨する応対となりました事、深くお詫び申し上げます。
安心してごゆっくりご滞在していただける環境をご提供するのが、ホテルの役割りでございます。
頂戴したお言葉より、沖野様への対応に不備があったかと存じますが、沖野様からの頂戴しましたご意見を真摯に受け止め、スタッフの接客姿勢をはじめ、お客様に安心してお寛ぎ頂けるよう、今一度ホスピタリティ原点に立ち返り精進致します。
この度の失われた信用はそう簡単には取り戻せるものではないと強く胆に銘じ、お客様本位の応対が出来ますよう襟を正してまいる所存でございます。
またのご利用の機会をいただければ幸甚でございます。今後ともご指導ご鞭撻をお願い申し上げまして、お詫びに変えさせていただきます。
by A verified traveler
Extremely disappointing
Posted 13 Oct 2015
Pros: location
Cons: BASIC CLEANLINESS !!!!!
The staff was nice. The lobby was a bit gaudy and ornate with dirty cloth sofas in the waiting area. I had to put a handkerchief down before sitting. Also, the rooms were cramped and dirty. While I expect small rooms in Japan, I was appalled by the level of cleanliness.. The threadbare carpet was sticky and stained. Furniture was filthy. Walls were dirty. Definitely not worth the 13,000JPY that they charged per night. Contrast to the previous night and duration of my 10 day business trip where I stayed at the Yokohama Sheraton and paid only 3500JPY more per night for a spotless room and impeccable service. But the Concorde is in Hamamatsu, where choices are few. I suggest looking at other alternatives in the area. I travel a great deal in Asia on business and don't normally complain, but feel that this place charged a lot of money for a very poor quality room.
