Ratings based on 299 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
Exceptional staff service and great interactions! They were able to help us with luggage storage and answer any questions that we had. Everyone was responsive and helpful! Fantastic breakfast buffet. Staff at the buffet were phenomenal! The only two things I didn't enjoy as much was the bed being firmer than I like and that laundry was on a smoking floor. Other than that, still a great place that I would revisit in a heartbeat. Easy walk to the station too.
Comment from Hotel Management
15 Oct 2024 by Front Desk Clerk, Hotel Management
Thank you very much for staying at our hotel.We are very pleased to receive your compliments regarding our front desk staff, breakfast staff, and breakfast service.We apologize for any inconvenience caused during your stay regarding the laundry being on a smoking floor.Although it is difficult to improve our facilities, we will continue to work hard to ensure that you are satisfied with our other services.Thank you for your valuable feedback.We look forward to seeing you again.
by A verified traveler
Posted 10 Jul 2024
Comment from Hotel Management
11 Jul 2024 by フロント, Hotel Management
このたびは浜松ホテルにご宿泊いただき誠にありがとうございます。ご滞在中は快適にお過ごし頂けましたでしょうか。今後もスタッフ一同サービス向上に努めて参ります。またのお越しを心よりお待ち致しております
by A verified traveler
Posted 3 Jan 2024
素晴らしい朝食と素晴らしいスタッフ。
Comment from Hotel Management
18 Jan 2024 by 浜松ホテル フロント, Hotel Management
この度は浜松ホテルにご宿泊頂き誠にありがとうございます。お褒めのお言葉を頂戴でき大変嬉しく思います。またご機会ありましたらぜひ浜松をご利用下さいませ。
by A verified traveler
Posted 25 Nov 2023 on Wotif
Reasonably convenient for the station, but not an attractive area of the city. Carpet on my floor’s corridor was threadbare and badly stained. Absolutely tiny bathroom with badly outdated fittings and a very big step up required to get in. Bed is rock hard by Western standards (and by the standards of other Japanese hotels I’ve stayed in) and had not been properly made. Laundry is on the smoking floor – why?
On the plus side, free breakfast and curry dinner is welcome, and front desk staff were extremely courteous and helpful.
Comment from Hotel Management
28 Nov 2023 by 浜松ホテル フロント, Hotel Management
Thank you very much for staying at Hamamatsu Hotel.We are very sorry that we could not meet your expectations in terms of the facilities in the hotel and your room.We cannot deny the fact that our hotel has been open for many years and that some of the facilities in the hotel seem old.We will make every effort to improve the cleanliness of the hotel so that our guests can spend their stay as comfortably as possible.We look forward to having you stay with us again.
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by 浜松ホテル フロント係, Hotel Management
この度は浜松ホテルをご利用頂き誠にありがとうございます。またのお越しをお待ちしております。
by A verified traveler
Posted 15 Jun 2023
dirty blanket, have tobacco smell in non-smoking room
Comment from Hotel Management
18 Jun 2023 by 浜松ホテル フロント係, Hotel Management
Thank you for staying at Hamamatsu Hotel this time.We apologize for the inconvenience caused by the facilities in your room.If you have another chance, please use Hamamatsu Hotel.
by A verified traveler
Posted 14 Dec 2019 on Hotels
Comment from Hotel Management
16 Dec 2019 by 浜松ホテル フロントスタッフ, Hotel Management
この度は当ホテルをご予約頂きありがとうございます。
高い評価点を頂戴して大変感激しております。
また機会がございましたら、ぜひご利用ください。
ご投稿ありがとうございました。
by A verified traveler
Posted 2 Nov 2019 on Hotels
Comment from Hotel Management
5 Nov 2019 by フロント, Hotel Management
この度は評価を頂き誠にありがとうございます。
またご機会ございましたら当ホテルへお越しくださいませ。
by A verified traveler
Posted 10 Jul 2019
Comment from Hotel Management
14 Jul 2019 by フロント係り, Hotel Management
ご宿泊頂きありがとうございました。
またご機会がありましたら宜しくお願い致します。
by A verified traveler
Posted 30 Jun 2019
Comment from Hotel Management
3 Jul 2019 by フロントS, Hotel Management
この度は浜松ホテルをご利用頂きまして、誠にありがとうございます。
今後ともスタッフ一同、サービス向上に努めて参ります。また浜松にお越しの際には是非ご利用くださいませ。
