Ratings based on 85 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Advertised twin room but was very small and no quilts....lots of issues around making the room twin, but lovely service. No mugs...just tiny tea cups :-(
Comment from Hotel Management
24 Nov 2024 by Bingham Riverhouse, Hotel Management
Hi Jamileh,Thank you for your recent review and we are sorry your experience with us did not exceed expectations. We would love to welcome you back to the Riverhouse again in the future.Warm regards,Bingham Riverhouse x
by A verified traveler
Posted 12 Nov 2024
Great rooms and location. No lift/elevator but only 3 levels. A little pricing on the food options so get the breakfast included.
Comment from Hotel Management
24 Nov 2024 by Bingham Riverhouse, Hotel Management
Hi Allan,Thank you so much for your feedback. Part of our charm is that we are a period property and a listed building (the downside being we are limited in terms of building work and installations). We're always happy to help guests with luggage and we hope you experienced our hospitality during your recent stay.We hope to welcome you back to the Riverhouse again in the future.Warm regards,Bingham Riverhouse x
by A verified traveler
Posted 5 Nov 2024
Gorgeous hotel with fantastic staff
Comment from Hotel Management
24 Nov 2024 by Bingham Riverhouse, Hotel Management
Hi Harry,Thank you so much for taking the time to leave us a review. We appreciate your kind words. We would love to welcome you back to the Riverhouse again in the future.Warm regards,Bingham Riverhouse x
by A verified traveler
Posted 8 Sep 2024
Beautiful old world property right on the Richmond river walk. Fully renovated. Fabulous living and dining common areas; exceptionally good breakfast. I was unhappy with my mattress, but I am particular. Overall an exceptional stay.
Comment from Hotel Management
8 Sep 2024 by Bingham Riverhouse, Hotel Management
Good afternoon,We are glad that you enjoyed your stay and we appreciate the feedback, we will pass on the information to the appropriate departments. We hope to see you at a different date!Warm Wishes,Bingham Riverhouse
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Troy, Hotel Management
Hello,Thank you for your feedback from your recent stay with us. We are glad to see you had an enjoyable stay with us.Warmest wishes,Bingham Riverhouse
by A verified traveler
Posted 19 Aug 2024
Beautiful boutique hotel! Breakfast was delicious and the grounds are so unique and pretty! The only downfall was that I could hear everyone walking up the stairs and in their rooms late at night. Otherwise, great place and location is perfect!
Comment from Hotel Management
24 Aug 2024 by Troy, Hotel Management
Hello Emily,Thank you so much for your kind words, your feedback means a lot to us. We are a beautiful period property, however our stairs can sometimes be a little creaky.If you do visit us again in the future and experience any noise issues, please give us a call and we will endeavour to rectify this for you.Kind regards,Bingham Riverhouse
by A verified traveler
Posted 12 Aug 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Troy, Hotel Management
Hello,Thank you for your feedback and we are glad to see you enjoyed your recent stay with us.If you would like to visit The Riverhouse to dine or for a stay, please contact us should you require any assistance.Kind regards,Bingham Riverhouse
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Troy, Hotel Management
Hello Nikkie,Thank you so much for your feedback. We are glad to hear you enjoyed your recent stay with us.Kind regards,Bingham Riverhouse
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
24 Aug 2024 by Troy, Hotel Management
Hello,Thank you so much for your feedback. We are glad to hear you enjoyed your recent stay with us.Kind regards,Bingham Riverhouse
by A verified traveler
Posted 11 Jul 2024
Its a shame to give this hotel one star. Because the staff are great, the service is great, the building, rooms, and location are splendid. This is a place with it's own style and attention to quality details and that works. Even if the repeated disclaimer on parking is disconcerting.
But my main purpose in booking a hotel room is to be able to relax and sleep. Unfortunately my room, which I believe was the wedding room, was right above the bar and restraunt. With no sound proofing it was like having a room over a night club. Maybe a fraction less than that but think relentless beats for 5 hours plus every evening.
My advice would be think twice if staying on business or looking for a peaceful vacation.
If looking for a trendy Richmond pad and don't mind loud music, late nights, and London's low flight path starting at 4am then this place becomes 5 stars.
The food defenitely is a bonus and has something about it but is a bit unknowable in places. 'Lite bites' 'Small plates' and 'large plates' I get but in reality didn’t help place the meal in context. Starters weren't like an introduction, and I don’t think its right to serve a 'large plate' and for customers to then have to pay extra to complete it by paying extra for veg or a similar side. That seems dishonest. Vegetarian 'large plates' not involved enough with exciting flavour and should be.
Comment from Hotel Management
24 Aug 2024 by Troy, Hotel Management
Good afternoon Rebecca,Thank you for your feedback and kind words regarding our staff and service. This makes us happy to hear and we always endeavour to exceed our guests' expectations.I am sorry to hear that your stay was disrupted due to other events taking place at the property. Please contact me directly as I would love to invite you back to The Riverhouse and have you experience a better representation of our hospitality.Kind regards,Troy JacksonFront of House Manager
