Ratings based on 238 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
No refund tried to change my booking to another date. Was a flat out refusal. Terrible customer service!
by A verified traveler
Posted 22 Oct 2024
Pre booked and pre paid more than 4 months from date of travel. Not impressed when checking in, informed that an additional £100 needed to be authorized from my card which would be returned after room inspection on day of departure! Obviously no trust in the customer and I having staying in numerous hotels never experienced this before. Surely the hotel should have made this clear before a booking was taken. Later that evening, I discovered there was no heating in the room as the radiator was not working even though I was experiencing noisy pipes heating the rest of the hotel! Out for much of the following day, only returning late in day so didn't bring it to the hotels attention thinking they were not aware of the problem. However, on day of departure, when I had to request the receptionist to check my room in order to retrieve the extra £100 paid under protest, she was surprised I was in the room allocated. This was as she knew there was no heating and therefore I should not have been allocated it in the first place!! It seems to me there is a communication problem among staff to the detriment of the customer. On the positive front, bed was very comfortable and praise for the TV as unlike most hotels, provided all Freeview channels and Internet channels including You Tube.
by A verified traveler
Posted 22 Sep 2024 on Hotels
by A verified traveler
Posted 8 Sep 2024
The hotel is basic, a little tired, but fine. The real issue is that they demanded a 'deposit' of £100 per room in case of damage. This had not been mentioned before and, as I had booked five rooms for a group, they wanted £500 off me. They said I would get it back after the rooms were inspected but it's a lot of money to be expected to lend them for a few days.
by A verified traveler
Posted 3 Sep 2024
quiet and ideally located hotel for Halifax. good amenities but could do with some upgrading and new decorations but overall a good nights stay
by A verified traveler
Posted 29 Aug 2024 on Hotels
by A verified traveler
It was ok
Posted 28 Aug 2024 on HotelsAs other reviews state the general maintenance and decor is overall 'tired' but it was clean and the staff were very friendly.
It served the purpose we needed it for (right next door to the Piece Hall) and was much cheaper than the local Premier Inn.
by A verified traveler
Posted 27 Aug 2024 on Hotels
The man who checked us in was great. Really friendly and polite.
Hotel is great for the peace hall.
No pillow protectors and pilllows were a little worse for wear.
Generally the hotel was clean. The room we stayed in was dated but fine. For the price i would stay again if visiting the peacehall.
by A verified traveler
Posted 27 Aug 2024 on Hotels
by A verified traveler
Posted 27 Aug 2024 on Hotels
This hotel literally could not be closer to the Piece Hall, which is amazing.
The bed was so comfortable, we had a great stay.
