Ratings based on 473 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Evergreen Guest Relations, Hotel Management
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.
by A verified traveler from Coquitlam
Posted 9 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Evergreen Guest Relations, Hotel Management
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Evergreen Guest Relations, Hotel Management
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.
by A verified traveler
Posted 4 Nov 2024
Rooms are so comfortable. Great restaurant on the property. Everything you need to relax and enjoy
Comment from Hotel Management
8 Nov 2024 by Evergreen Guest Relations, Hotel Management
Love to hear that you enjoyed your stay, Carmen! We'll send this feedback to our partners at TuBird restaurant.
by A verified traveler
Posted 2 Nov 2024
Staffs are very friendly
Comment from Hotel Management
8 Nov 2024 by Evergreen Guest Relations, Hotel Management
We appreciate the positive rating, Eddie. We are very proud of our staff, who are always ready to go the extra mile for our guests.
by A verified traveler
Posted 29 Oct 2024
Beautiful view!
Comment from Hotel Management
30 Oct 2024 by Evergreen Guest Relations, Hotel Management
We appreciate the positive rating, Chikako. We have a beautiful location that looks off of the ocean and our guests spend a lot of time on their private decks to take it all in!
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Evergreen Guest Relations, Hotel Management
Thank you so much for your rating! We will share this with the team to let them know to keep up the amazing work. Hope to see you again soon!
by A verified traveler
Posted 22 Oct 2024
Very peaceful and beautiful views
Comment from Hotel Management
30 Oct 2024 by Evergreen Guest Relations, Hotel Management
Thank you for the great feedback, Susan. We have a beautiful location that looks off of the ocean and our guests spend a lot of time on their private decks to take it all in!
by A verified traveler
Posted 21 Oct 2024
The Rockwater is in one of the most stunning natural settings that cannot be replicated. Our room had a lovely view and amenities from a keurig to a bug zapper but was missing some basic care, the key example being a bathroom door missing proper hardware and with peeling paint (32) and no reaction when mentioned to the staff this would be a priority to fix. They will need to pay attention to these details to maintain returning clients.
The restaurant is in the lobby but run separately. It would be good to find a way to make these two experiences feel.cohesive... ie billing to the room as an option.
On our checkout day we had a delightful experience with the housekeeper who was watching the front desk. Her let me figure things out attitude should have the managemnt paying atte tion to keep this type of great attitude around.
Comment from Hotel Management
30 Oct 2024 by Evergreen Guest Relations, Hotel Management
Thank you for your review and for highlighting the stunning natural beauty of our location, Tahira. We're glad you enjoyed the lovely view and amenities in your room, but we apologize for the maintenance issues you encountered, such as the bathroom door. Your feedback is important, and we will prioritize addressing these details to enhance the guest experience. We hope we can welcome you back soon!
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Evergreen Guest Relations, Hotel Management
Thank you so much for your perfect rating! We will share this with the team to let them know to keep up the amazing work.
