Ratings based on 4 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
4.5 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
by A verified traveler from Perth, WA
Posted 19 Feb 2019
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Recommended
for Everyoneby A verified traveler from sydney
Great hotel and close to the snow
Posted 18 Feb 2018Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple
The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
by A verified traveler
Posted 5 Jan 2018 on Hotels
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
